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Last updated on May 26, 2025
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  3. Service Operations

Two team members in your service operations team are at odds. How can you effectively resolve their conflict?

Navigating conflict resolution within your service operations team is crucial for maintaining a harmonious and productive workplace.

When two team members clash, it's essential to address the issue promptly and effectively. To navigate this challenge:

- Facilitate a mediated discussion where each party can express their concerns in a controlled environment.

- Identify common goals or interests to reframe the conflict as a mutual problem to solve.

- Implement agreed-upon solutions and establish clear follow-up actions to ensure long-term resolution.

How do you approach conflict resolution within your teams? Share your strategies.

Service Operations Service Operations

Service Operations

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Last updated on May 26, 2025
  1. All
  2. Sales
  3. Service Operations

Two team members in your service operations team are at odds. How can you effectively resolve their conflict?

Navigating conflict resolution within your service operations team is crucial for maintaining a harmonious and productive workplace.

When two team members clash, it's essential to address the issue promptly and effectively. To navigate this challenge:

- Facilitate a mediated discussion where each party can express their concerns in a controlled environment.

- Identify common goals or interests to reframe the conflict as a mutual problem to solve.

- Implement agreed-upon solutions and establish clear follow-up actions to ensure long-term resolution.

How do you approach conflict resolution within your teams? Share your strategies.

Add your perspective
Help others by sharing more (125 characters min.)
26 answers
  • Contributor profile photo
    Contributor profile photo
    Ahmed Naeem

    Fintech |Payment Operations|Digital wallet |Online payments| Merchant Onboarding|Customer Success | Banking

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    Meet with each person individually to hear their side of the story. Allow each person to express their perspective and feelings while the other listens. Guide them to brainstorm potential compromises or solutions that could resolve the core issues causing friction.

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    7
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    Contributor profile photo
    Giselle Mara de Oliveira Cardoso

    Profissional com expertise em Educação Profissional e Consultoria Empresarial

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    As duas coisas que costumo fazer quando ocorre divergência é 1⁰ avaliar o procedimento. Entendo que se foi realizado o mapeamento do processo, esse, deve ser o norteados das ações. Em 2⁰ lugar, estimular que exista um diálogo sobre os divergência para que seja resolvida, evitando sua repetição posteriormente.

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    3
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    Stuart Stephen Clifford

    Positivity/Life Coach/Workshop Facilitator | Author of Positive Eyes | Dedicated to Cultivating Resilience and Positive Growth in Youth and Adults

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    When two team members are at odds, try this approach to resolve it effectively: First, create a neutral space for a one-on-one chat, emphasizing active listening. Let each person share their perspective openly. Then, shift the focus to common goals – how their roles and strengths can complement each other. Encourage them to see the bigger picture and the team’s shared purpose! Wrap up with actionable steps they can both agree on, promoting collaboration. 🌟 What conflict-resolution tips work best in your team? Let’s hear your ideas! 👇

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    2
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    Catherine Cernay

    Consultante / Facilitatrice / Formatrice en cohésion et synergie des collaborateurs - Spécialiste du "Mieux travailler ensemble"

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    Dans mon expérience, la résolution des conflits commence par créer un espace d'écoute bienveillant. 🌱 J'anime souvent des discussions en utilisant des techniques interactives, comme le sociodrame, pour aider chacun à mieux comprendre les dynamiques sous-jacentes. Cela désamorce les tensions et permet de reconstruire une relation basée sur la confiance. L'important est de transformer le conflit en une opportunité. En identifiant des intérêts communs et en travaillant ensemble sur des solutions, l'équipe ressort plus forte. Le suivi est clé pour assurer un changement durable.

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    2
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    Paulino Ogando V.

    MBA Dirección Comercial - Ventas - Marketing - Estrategia comercial - Inteligencia de negocio/Comercial - Experto en mercado de Consumo Masivo.

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    Como líder de equipo empleo las siguientes técnicas. • Hablar con cada miembro por separado para entender su perspectiva. • Demuestra Empatía: Escucha activamente. • Determina si el conflicto es debido a malentendidos, diferencias de personalidad, o problemas de comunicación. • Organiza una reunión en un lugar neutral donde ambos se sientan cómodos. • Establece reglas básicas para la conversación, como no interrumpir y respetar las opiniones del otro. • Anima a ambos a proponer soluciones y trabajar juntos para encontrar un compromiso. • Crea un plan de acción con pasos específicos que ambos deben seguir. • Seguimiento Regular: Para asegurarte de que el conflicto se está resolviendo y no resurgen problemas. • Fomentar un Ambiente Positivo.

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    Ramakrishnan N

    Director Service Operations

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    Compliment common strengths of both the individuals, set a positive tone in a common small forum, then identify the gaps between the common goals and their views, they would realise slowly and start aligning, summary is to work on their strengths.

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    2
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    Ricardo Chang

    Strategic Business Manager│Business Development │Sales & Commercial │ B2B & B2C │ Disruptive Innovator

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    Para resolver eficazmente un conflicto entre miembros de tu equipo de Operaciones de Servicio, sigue estas estrategias clave: ✅ Escucha activa → Permite que ambas partes expresen sus preocupaciones sin interrupciones. ✅ Identificación del problema → Define la causa raíz del desacuerdo para encontrar soluciones concretas. ✅ Mediación imparcial → Facilita una conversación estructurada para llegar a un acuerdo. ✅ Compromiso y seguimiento → Establece acciones claras y monitorea el progreso para evitar futuros conflictos

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    2
  • Contributor profile photo
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    Sk Azaruddin

    Lead - AI Products & Data Science @ Yubi | Automating CX through AI | NLP | NER | CV ML | LLM models | Agile Methodology | Product Management | Project Delivery | AI Innovator | Computer Vision | Scrum | Generative AI

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    Two teams why : Their goals might be different but the vision is the same to ace the product in the market. It happens when you provide different types of treatment to each individual. You should prioritise your teams similarly like without each other they can't be in operation eg. Tech and Product, Product and sales. And yes finally the super one who is sitting and managing everyone to monitor their conflicts and make them sure to resolve asap.

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    1
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    APOSTLE CAPTAIN PRINCE.F. SOVON

    APTL. CPT. IT PILOT INFRASTRUCTURE/NETWORK ADMINISTRATOR / Chaplain Instructor PHD Conflicts Resolution

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    two employees at work. Understand the nature of the conflict. ... Encourage employees to work it out themselves. ... Nip it in the bud quickly. ... Listen to both sides. ... Determine the real issue, together. ... Consult your employee handbook. ... Find a solution. ... Write it up. - Let the work together on a project and present it.

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    Natalia Gómez Barrera

    Impulso negocios a crecer diseñando eXperiencias que conectan, fidelizan y generan resultados | CXO | Innovación & Marketing | Speaker | Mentora | Docente

    • Report contribution

    Navegar los conflictos dentro de un equipo no es opcional. Es esencial. Por eso, deja de lado la urgencia de tomar partido y antes de buscar culpables, busca las causas. ¿Qué está realmente detrás del conflicto? Escucha Suena básico, pero la mayoría de los problemas se agravan porque no escuchamos de verdad. No te enfoques en el problema, enfócate en la solución Es fácil quedarse atrapado en el drama del conflicto. Entonces, ¿cómo podemos avanzar desde esto? Involucra a ambos en la solución. Haz que se sientan parte del acuerdo. Fomenta la empatía Ayúdalos a ver que detrás del conflicto, hay un compañero, no un enemigo. Actúa con rapidez Aborda el conflicto temprano y con decisión.

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