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Your client wants more user data than privacy guidelines allow. How do you address their demands?

When a client pushes for more user data than privacy guidelines permit, it's essential to balance compliance with their needs. Here’s how to handle this delicate situation:

  • Educate on regulations: Clearly explain the legal and ethical implications of data privacy guidelines.

  • Offer alternative solutions: Suggest data aggregation or anonymization to meet their needs without violating rules.

  • Document and communicate: Keep detailed records of all communications and decisions to protect your organization.

Have you faced similar challenges? Share your strategies.

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Your client wants more user data than privacy guidelines allow. How do you address their demands?

When a client pushes for more user data than privacy guidelines permit, it's essential to balance compliance with their needs. Here’s how to handle this delicate situation:

  • Educate on regulations: Clearly explain the legal and ethical implications of data privacy guidelines.

  • Offer alternative solutions: Suggest data aggregation or anonymization to meet their needs without violating rules.

  • Document and communicate: Keep detailed records of all communications and decisions to protect your organization.

Have you faced similar challenges? Share your strategies.

Add your perspective
Help others by sharing more (125 characters min.)
7 answers
  • Contributor profile photo
    Contributor profile photo
    Harsh Rajput

    Entrepreneur | building India's biggest youth platform @d2d-YouthStory | Research and Innovation | sophomore @IITP | jr. Brand Ambassador @IC-IIT Patna | Gold Medal 🇮🇳 IPITEx Bangkok | Talks about Startup & Tech

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    Look, I understand you need data, but we can't cross that line. It's risky for users, and it could seriously hurt us too. How about we try this instead? We can give you solid info without naming names, or we can ask users directly in a way that respects their privacy. We're all about ethical data, and I want to find a solution that works for everyone. If breaking the rules is a dealbreaker, then maybe we're not the right fit.

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    Vijya Nand Jha

    Techno-Functional Project Leader | Sales Enablement & Digital Transformation Champion (CIO Next100 Winner) | CyberGurukul Co-founder (Top Voice on LinkedIn ) | FinTech | Ex-IBMer

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    This is common - Getting more details , keep all data ready is clients requirements. - This is not necessary client aware about regulation, constraints linked due to privacy. - Need to understand guidelines , match is with client need. - Share possible data within Framework and communicate issues due to privacy. Most of the client would understand.

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    3
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    Kal Nahro

    Technical Founder | AI & Mobile Innovator | Cyber security

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    First, prioritize privacy. Explain the risks of non-compliance and the importance of user trust. Then, propose alternatives. Data minimization, anonymization, third-party data, or improved collection methods can be helpful. Finally, set firm boundaries. Politely decline excessive requests and suggest compliant solutions. Remember, long-term reputation is more valuable than short-term gains.

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    1
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    Fiona McPherson Grant

    I speak fluent data & healthcare technology

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    Firstly I would explore the clients needs, and their use cases for the data. Understanding what they need, how they intend to use it, and the value (to them) of the end result. There is probably a very good reason they need this data. Then I would use a data de identification tool to apply the method of annomyization that retains the data utility needed to meet their needs. Let’s protect the data privacy. I’d follow up with an education session to review data privacy regulatory concerns, and scope the future work planned. So next time the client needs can be meet in advance, and not on-the-fly during the project.

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    1
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    Satish Ramprasad

    Android & Mobile Ecosystem Leader | Driving Secure, Scalable Enterprise, Government and Consumer Deployments

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    Ask the client for their primary use case as to why they need the data. Many a time, it can be addressed by anonymized means. Beyond that, should a client require, always keep it behind a user consent with a Prominent Permissions dialog. This protects the user, the client, and the vendors that may have access to sensitive data.

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    1
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    Oscar Carrera Maya

    Global Sales Leader | Strategist | Passionate about technology and business transformation and growth | Telecom | Cloud | AI | Revenue and Deal Management | Organizational Design

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    No shortcuts: the user is the owner of the data. If the client needs details protected by laws and regulations, the application needs to be designed from scratch to request permission upfront. If the client is asking the info once the app is launched, the potential solution is requesting new users for the permission, if you don't want to create unnecessary concerns with the existing users, and use data only from accepting users. A way to increase adherence is to incentivize users, either with loyalty points of your program, discounts/vouchers on retailers, or specific differentiation in the pricing scheme.

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    Contributor profile photo
    Aathreaya Arivarasan (Previously Dinesh Kumar Arivarasan)

    Versatile Tech Enthusiast and Mentor | Expert in Mobile App Development | UI/UX Design | iOS | Android | React Native | Flutter | Store Listing Specialist

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    When a client requests more user data than privacy guidelines allow, educating them on the legal and ethical implications is essential. I suggest alternative solutions like data aggregation or anonymization to achieve their goals without breaching privacy regulations. Documenting all communications and decisions ensures transparency and protects the organization. Balancing client needs with compliance fosters trust and long-term relationships.

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