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  3. User Experience Design (UED)

Clients are unhappy with design inconsistencies on devices. How do you address their feedback?

When clients point out design inconsistencies on different devices, it's essential to address their feedback promptly and effectively. Here's a streamlined approach to tackling this issue:

  • Conduct thorough device testing: Regularly test your designs on various devices and screen sizes to catch inconsistencies early.

  • Use responsive design principles: Ensure your design adapts seamlessly to different devices by employing flexible grids and layouts.

  • Gather client feedback continuously: Maintain an open line of communication with your clients to understand their concerns and make necessary adjustments.

How do you ensure design consistency in your projects? Share your thoughts.

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  2. User Interface Design
  3. User Experience Design (UED)

Clients are unhappy with design inconsistencies on devices. How do you address their feedback?

When clients point out design inconsistencies on different devices, it's essential to address their feedback promptly and effectively. Here's a streamlined approach to tackling this issue:

  • Conduct thorough device testing: Regularly test your designs on various devices and screen sizes to catch inconsistencies early.

  • Use responsive design principles: Ensure your design adapts seamlessly to different devices by employing flexible grids and layouts.

  • Gather client feedback continuously: Maintain an open line of communication with your clients to understand their concerns and make necessary adjustments.

How do you ensure design consistency in your projects? Share your thoughts.

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Help others by sharing more (125 characters min.)
60 answers
  • Contributor profile photo
    Contributor profile photo
    Madeeha Afreen

    Product Designer

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    When clients raised concerns about design inconsistencies across devices in a recent project, I took a systematic approach to address their feedback. First, I conducted extensive testing across multiple devices and screen sizes to pinpoint the issues. Next, I implemented responsive design principles, such as flexible grids and adaptive layouts, to ensure seamless performance. To keep the clients engaged, I scheduled regular feedback sessions, updating them on progress and incorporating their input. This proactive approach not only resolved the inconsistencies but also reinforced their confidence in the design process.

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    9
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    Nikola I.

    Designing Digital Experiences @ Ringier

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    To ensure design consistency across devices, I start with a solid design system that standardizes components, colors, and typography. I use responsive design principles, like flexible grids and scalable assets, to make sure designs adapt seamlessly to different screen sizes. Regular testing on various devices and browsers helps catch issues early, while tools like Figma or Adobe XD keep designers and developers aligned. I also involve clients throughout the process to gather feedback and make adjustments, ensuring the final design meets their expectations.

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    9
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    Shima Hedayati

    Exploring Digital Transformation|Crafting Digital Experiences|UX Consultant

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    Addressing client feedback about design inconsistencies requires a structured approach that includes acknowledging concerns, identifying issues, and implementing a design system for standardization. Conduct cross-device testing, make necessary adjustments, and maintain clear communication with clients to ensure their satisfaction. A design system is crucial for maintaining consistency across platforms, streamlining the design process, and enhancing the overall user experience. By following these steps, you can effectively address inconsistencies and improve client satisfaction.

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    8
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    Dilshad Ayubi

    A storyteller leading UX for an impact.

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    Suggestions won't work with legacy based large organisations where the problem is less technical but more about missing coordination and works done in silos.

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    5
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    Soma Nandikonda

    Digital Transformation & Platform Consultant | Product & Agile Coach | Strategic Innovation Leader | Product & Delivery Leader | eCommerce & CX Expert | AI & GenAI Explorer

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    • Acknowledge client feedback, clarify expectations, and gather specific examples of inconsistencies. • Investigate the root cause, whether gaps in the design system, miscommunication, or rendering issues. • Audit and strengthen the design system to ensure clear, responsive guidelines for typography, colors, and components. • Collaborate across design, development, and QA teams to implement fixes and align processes. • Enhance testing using tools like BrowserStack to validate designs across devices and browsers. • Share a clear action plan with the client, providing regular updates and progress reports. • Prevent future issues through automation, improved QA, and adherence to the design system.

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    4
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    PRAVEENKUMAR ASAITHAMBI

    UI/UX Designer | UI/UX Freelancer | Mobile App Designer | Web Designer | Product Designer | Creator | Mentor | Figma Design | Graphics Design | UI/UX Trainer |Front End developer | Graphics Designer

    • Report contribution

    To address client concerns about design inconsistencies across devices, I’d conduct a thorough design audit to identify and document the inconsistencies. Then, I’d standardize design elements by creating a responsive design system that includes reusable components, typography, and color guidelines. By leveraging tools like Figma for collaborative design updates and conducting rigorous cross-device testing, I’d ensure the design maintains a cohesive look and feel. Finally, I’d share updates with the client, demonstrating how their feedback was incorporated to enhance the user experience.

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    3
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    Vani Arora

    Product Designer @Spinny | AI Enthusiast | Storyteller

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    ALWAYS, start by identifying where the inconsistencies are happening. Conduct a thorough design audit across all devices to spot gaps in visuals, spacing, or interactions. Use a design system with reusable components to maintain consistency, and test rigorously on real devices. This not only solves the current issues but prevents them from happening again!!

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    3
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    Hamza Yasin

    UX Engineer | Product Designer | UX Designer

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    If there are some inconsistencies then there should be an Audit on the design system first, perform UAT on different devices secondly and look for some other way to ensure same problem doesn’t occur anymore.

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    2
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    Ajay Jotangiya

    UI/UX & Graphics Designer | 3+ Years of Experience | Social Media Post Design | Figma | Web & Mobile | Seeking Innovative UI/UX Solutions? Let’s Connect ✉️

    • Report contribution

    To ensure design consistency, I focus on testing, adaptability, and communication. I regularly test designs across devices to catch issues early, use responsive design principles like flexible grids, and maintain clear design systems. Staying in touch with clients helps align expectations and fix inconsistencies promptly. Design consistency is about planning ahead and being adaptable!

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    2
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    Jatin Dobariya

    UI/UX Designer at MindInventory & 300Mind | LinkedIn Top Voice 🚀 | 22K+ Followers | Passionate About AI, Innovation & Human-Centered Design

    • Report contribution

    To address design inconsistencies, I’d gather client feedback, audit designs, and test across devices to pinpoint issues. I’d refine layouts, adjust breakpoints, and validate changes with tools like BrowserStack. After implementing fixes, I’d perform thorough QA and share the updates with the client, ensuring future consistency with design systems and regular reviews.

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    2
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