LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Learn more in our Cookie Policy.

Select Accept to consent or Reject to decline non-essential cookies for this use. You can update your choices at any time in your settings.

Agree & Join LinkedIn

By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.

Skip to main content
LinkedIn
  • Top Content
  • People
  • Learning
  • Jobs
  • Games
Join now Sign in
  1. All
  2. Healthcare
  3. Case Management

Your client is clashing with a community resource provider. How do you handle the conflict?

When your client clashes with a community resource provider, it's essential to act swiftly and diplomatically to resolve the issue. Consider these strategies to mediate the conflict:


  • Clarify expectations and roles: Clearly define each party's responsibilities to prevent misunderstandings.

  • Seek common ground: Identify shared goals to create a collaborative solution that benefits everyone involved.

What strategies have you found effective in resolving such conflicts?

Case Management Case Management

Case Management

+ Follow
  1. All
  2. Healthcare
  3. Case Management

Your client is clashing with a community resource provider. How do you handle the conflict?

When your client clashes with a community resource provider, it's essential to act swiftly and diplomatically to resolve the issue. Consider these strategies to mediate the conflict:


  • Clarify expectations and roles: Clearly define each party's responsibilities to prevent misunderstandings.

  • Seek common ground: Identify shared goals to create a collaborative solution that benefits everyone involved.

What strategies have you found effective in resolving such conflicts?

Add your perspective
Help others by sharing more (125 characters min.)
34 answers
  • Contributor profile photo
    Contributor profile photo
    Victor Rodrigues

    Retired Probation Officer at Massachusetts Trial Court

    • Report contribution

    Know the issue, maintain neutrality, communicate effectively, focus on common goals,propose solutions, document the process, provide support, follow up, monitor and make changes if necessary.

    Like
    8
  • Contributor profile photo
    Contributor profile photo
    Anthony Clark, LCSW

    Supervisor

    • Report contribution

    I’d start with listening to gain insight and understanding of the issue from both parties. Work within a solution-focused framework that address barriers or obstacles to securing the service. Explore alternative solutions or options available to meet need.

    Like
    8
  • Contributor profile photo
    Contributor profile photo
    Assem Hamed MBA l PMP l CIA l CPP

    Group Operations & Procurement Manager @ PGCC / NBJ Trading | MBA, CIA, PMP ,CPP

    • Report contribution

    To handle a conflict between a client and a community resource provider, I act as a neutral mediator. I start by listening to both parties separately to understand their concerns and perspectives. Then, I facilitate a joint discussion, focusing on shared goals and the value of collaboration. I encourage open communication and work to clarify misunderstandings or misaligned expectations. By proposing solutions that address both sides’ priorities, I guide them toward a compromise. Throughout, I remain professional, emphasize the importance of mutual respect, and ensure that the resolution aligns with the client’s objectives and the community’s needs.

    Like
    4
  • Contributor profile photo
    Contributor profile photo
    Symeon Samiotis

    Social Worker

    • Report contribution

    From my perspective, i would act in a way that the two people involved solved this problem between them using my encouragement to do so. If this conflict would not affect the work flow and team's spirit i would give them more time to work things out and try to get along. On the contrary if their conflict would affect working environment in a big way, i would encourage them to talk in a joined conversation by me so i could gather as much information as i could in order to reach to a conclusion of what would the situation be. Above all i would put teams peace and focus on work and also i would try to make the understand that they are too important to the job through their role. Something like this would enhance their will to work better.

    Like
    2
  • Contributor profile photo
    Contributor profile photo
    Millen Jabea Netongo Nakeli

    Protection Case Management/Country Emergency Team Member at International Rescue Committee

    • Report contribution

    To resolve this issue, I shall be following the following steps: 1) Understanding the Conflict: -Listening to both sides empathetically and avoid being judgmental. -Identifying the root cause of the clash which could be a misunderstanding, resource dispute, cultural clash, etc. -Considering cultural sensitivities while listening to both parties by avoiding to make assumptions and being respectful of local customs. 2) Conflict Resolution: -Facilitating dialogue and negotiation. -Seeking compromise and mutual benefit for both parties. -Involving a neutral third party or community leaders if necessary. The goal is to find a peaceful solution that addresses the underlying issue and preserve positive relationships within the community.

    Like
    2
  • Contributor profile photo
    Contributor profile photo
    Muhammad Talha Ibrahim

    Drop by Drop: Transforming Challenges into Triumphs

    • Report contribution

    I address conflicts by fostering open communication between the client and the community resource provider. I ensure both parties understand each other’s perspectives, then work collaboratively to find a mutually beneficial solution that aligns with our patient-centered goals. Resolving conflicts through transparency and compromise ensures better outcomes for all.

    Like
    1
  • Contributor profile photo
    Contributor profile photo
    Ivelina Dzhantova

    Regional Nurse Manager (London)

    • Report contribution

    I would listen actively and pay attention to both verbal and non-verbal cues, and ask open-ended questions and try to identify the source of conflict. This gives opportunities to clarify assumptions, acknowledge feelings, and bring awareness of own biases and emotions. I would focus on shared goals and emphasise the value of collaboration and mutual respect and encourage open communication by allowing everyone to speak, and work to clarify misunderstandings. In the end work toward a compromise that addresses both sides' priorities, and try to propose a solution. 
It is important to be patient and understanding as the other party may need your empathy and compassion. 

    Like
    1
  • Contributor profile photo
    Contributor profile photo
    Mark Crawford, MBA

    Strategic Financial Leader Specializing in Transformational Change and Operational Excellence

    • Report contribution

    To balance self-care and case reviews effectively: Prioritize tasks: Use a structured approach like the Eisenhower Matrix to focus on urgent and important cases first. Set boundaries: Establish specific work hours and stick to them to protect personal time. Practice time-blocking: Allocate dedicated time for case reviews, breaks, and self-care activities. Leverage tools: Use technology to streamline workflows, like automated reminders or case management systems. Delegate when possible: Share tasks with colleagues or support staff to prevent overload. Incorporate self-care daily: Prioritize small, consistent actions like exercise, mindfulness, or connecting with loved ones.

    Like
    1
  • Contributor profile photo
    Contributor profile photo
    Daniel Muenho Muenho

    #subsea operator #manufacturing assistant and maintenance (industrial)terminal operations

    • Report contribution

    In a moment of gender We must act quickly and diplomatically call reason the priority Serve in the order of arrival in a timely manner to leave everyone satisfied

    Like
    1
View more answers
Case Management Case Management

Case Management

+ Follow

Rate this article

We created this article with the help of AI. What do you think of it?
It’s great It’s not so great

Thanks for your feedback

Your feedback is private. Like or react to bring the conversation to your network.

Tell us more

Report this article

More articles on Case Management

No more previous content
  • You're juggling urgent cases and a full caseload. How do you maintain quality care for all?

    17 contributions

  • You're facing communication breakdowns in your care plan team. How can you effectively address them?

  • Multiple client cases are demanding urgent attention. How do you prioritize their needs?

  • You have a dissatisfied client on your hands. How can you rebuild their trust effectively?

    36 contributions

  • You're faced with a patient refusing their care plan. How do you navigate this challenging situation?

No more next content
See all

More relevant reading

  • Facilitation
    How can you help conflicting parties find common ground?
  • Relationship Building
    You’re in a heated debate with a stakeholder. What can you do to resolve the conflict?
  • Non-profit Leadership
    What are effective ways to mediate a conflict between parties?
  • Social Media Management
    How can you resolve a conflict between a client and a social media team member?

Explore Other Skills

  • Healthcare Management
  • Motivational Interviewing
  • Working with Physicians
  • Patient Advocacy
  • Functional Training

Are you sure you want to delete your contribution?

Are you sure you want to delete your reply?

  • LinkedIn © 2025
  • About
  • Accessibility
  • User Agreement
  • Privacy Policy
  • Cookie Policy
  • Copyright Policy
  • Brand Policy
  • Guest Controls
  • Community Guidelines
Like
2
34 Contributions