From design and service standpoint, as the control engineer (or engineering team) it's critical to always remember that the operators are the daily users of the system. As such they're perhaps the best source of information in regard to system improvement. Establishing a system which values and responds to their feedback (inadvertent pun) fosters openness and provides invaluable insight. This relationship/environment creates trust on both sides, which when lacking is the usual source of difficulties related to power dynamics. In the end, this allows for engineering's concerns and guidance to in turn be favorably received and acted upon, leading to better, safer, and more open operations.

In control engineering, ensuring open communication with operators is key to system efficiency. From my experience in industrial automation, I focus on: 1️⃣ Active listening – Operators provide crucial insights, so I involve them early. 2️⃣ Transparency – Explaining system changes and their benefits fosters trust. 3️⃣ Training – Providing hands-on guidance in clear language boosts confidence. 4️⃣ Feedback loops – Continuous dialogue ensures adaptability. By valuing operator input and creating a collaborative environment, automation becomes an ally, not a challenge.

Through the different levels of productions, is completely necessary establish systems and patterns that provide us with important information about the process, defining accuracy protocols of inspection and getting feedbacks, we need to exchange constantly information about the details of the lines of production, that create a great complement between engineers & operators to generate an environment with benefits in terms of performance and quality work, additional to this, the TPM must be a clearly necessity to immerse the operators on the process and be able to share with us the conditions of the equipments and the production, at this point we can understand the changes or the improves that we need apply to maintain or evolve the process