Accenture Song

Choice was meant to empower beauty shoppers. Instead, it became overwhelming... too many promises, too little trust. 💔 Enter Noli, the AI-powered, multi-brand beauty marketplace founded and backed by L'Oréal Groupe. In collaboration with Accenture, Noli is turbocharging its growth and optimization while pioneering the next generation of AI-driven consumer experiences in beauty. And it’s working. 92% of users walk away with a strong skincare or haircare match. 87% shop with greater confidence. With 94% leaving 5-star reviews—and Noli winning a Red Dot Design Award in 2025—trust is being built one match at a time. The lesson is bigger than beauty. When personalization is designed around people, not products, confidence becomes the new currency of loyalty. 💅 If confidence is what consumers are really buying, how should brands reimagine personalization at scale? Explore how we’re reshaping trust, choice, and growth: https://accntu.re/432pJhG [Video Description: The video begins with various skincare and beauty products—bottles, jars, and tubes—floating in midair against a soft beige background. A bold purple banner appears across the scene reading, “Lost in the beauty jungle?” The products fade away, and the screen transitions to a solid purple background with white text: “Meet Noli,” accompanied by a circular star logo. Next, a smartphone appears showing a woman smiling as the Noli app scans her face. Text on the screen reads, “Your AI Beauty Matchmaker,” followed by highlighted areas of her skin labeled “Hyperpigmentation,” “Fine lines & Wrinkles,” and “Lack of firmness.” The scene shifts to a smooth, neutral-toned setting with rows of plain white bottles. The caption reads, “Match with the right products for you.” Individual skincare items appear one by one—toner, serum, moisturizer, and SPF—each labeled with product names and match scores. These items move into an open tan delivery box decorated with the Noli logo and the words “Meet your match.” A final line reads, “Delivered by noli dot com.” The video ends with the Noli logo forming from soft light against a beige background, then fading into a white screen displaying the full black Noli wordmark.]

It’s official: Accenture Song is Red Dot Design Award: Agency of the Year 2025. 🏆 This award isn’t won; it’s earned. And we share it with every client, partner, and teammate who believes in the power of bold ideas, connected thinking, and purposeful design. It’s a recognition of how we help brands grow: by aligning business readiness with customer relevance. That’s the driving force behind our Customer Growth Engine, and at the heart of every experience we create. Thank you for trusting us to reimagine what’s possible. 💜 Discover how together we’re shaping the next era of brand relevance and growth. https://accntu.re/4nZGwua [Image Description: A dark purple-to-black gradient background features two main elements. On the left is a large purple greater-than symbol representing the Accenture logo. On the right is the Red Dot Award logo, a spherical shape made of red and white swirling ribbons, positioned above the text “reddot award 2025 agency of the year.”]

Customer service is broken. And your customers know it. 😐 They’re tired of waiting. Tired of repeating themselves. Tired of wondering why a brand that knows everything about them still can’t get it right. The result? 87% will leave after just one bad experience. Fixing this isn’t just about better tech or faster response times. It’s about rethinking customer service from the ground up—because what worked yesterday won’t cut it tomorrow. New regulations, like the Keep Call Centers in America Act 2025, are raising the bar on transparency, agent location, and responsible AI use. The future of service demands more than efficiency—it demands integrity, intelligence, and human connection. Our latest report outlines three key actions to drive transformation: - Personalize every interaction to build trust. - Predict and proactively address customer needs. - Foster collaboration by placing service at the core. Forget faster chatbots. Start making smarter, enterprise-wide decisions. When you unlock the full potential of AI and Machine Enablement, customer service doesn’t just improve, it becomes a growth engine. Read our report to learn how to turn customer service into a Customer Growth Engine: https://accntu.re/4qkmrAt [Image Description: Slide 01: A close-up of a white flower with soft lighting against a dark background. The text says: “Customer service isn’t just about support, it’s the key to growth. Worryingly, it’s on the brink.” A small purple forward arrow appears in the top left corner. Slide 02: A man wearing glasses stands alone, partially obscured by motion blur from people passing by. The text states: “With 87% of customers leaving after one bad experience, companies need to reinvent customer service. Slide 03: A smiling man with a gray beard is in conversation with another person in a casual indoor setting. The text reads: “Technology, data and AI have the power to improve customer satisfaction. If done right. Slide 04: Two people are seated, looking at a phone together. One wears glasses and a striped shirt; the other has a tattooed arm. The text below reads: “Did you know customer service can be powered up to help your whole organization achieve more Slide 05: A person with short hair wearing a purple shirt is seen from behind, walking under a large, umbrella-like parasol in an outdoor market. The text overlay says: “Discover three actions to tap into the true power of service in the full report. Read now.” A white forward arrow appears in the top right corner.]

Agentic AI is redefining how enterprises sell, market, and serve. At #Dreamforce 2025, our CEO, Ndidiamaka Oteh, and Sara Porter discussed how it enables sales reinvention by aligning teams, data, and goals to drive more connected, enterprise-wide growth. Learn more: https://accntu.re/4hcI9SR #DF25 [Video Description: Two women, Sara Porter and Ndidi Oteh, are having a conversation outdoors at a busy event. Sara, on the left, wears a burgundy jacket with gold buttons and a microphone clipped to her lapel. Ndidi, on the right, wears a grey jacket and glasses, also with a microphone clipped on. Behind them is a large crowd gathered on a grassy area outside a conference center, with banners and booths visible. Text at the bottom identifies them: Sara Porter – Sales Excellence and Client Success – Global Lead, Ndidi Oteh – Accenture Song Global – CEO.]

Creativity is no longer a department, it’s a growth engine. 🚀 And AI isn’t replacing it. It’s rewiring what it’s for. 🤯 At SXSW Sydney, our CEO Ndidiamaka Oteh will explore how AI is challenging long-held assumptions about creativity, innovation, and leadership. In a world where silos are breaking and expectations are rising, she’ll reflect on what it takes to build customer relevance at scale, where marketing, product, and service move as one. This is about more than technology. It’s about the cultural and emotional impact of living with intelligence that moves faster than we do. Join Ndidi, alongside global thinkers and creators, for a provocative look at the future of work, creativity, and connection. Discover how brands can move faster, work smarter, and connect deeper with their customers, across every moment that matters. Explore Ndidi’s session → https://lnkd.in/eXMjTHDm Join us at the Insight Circle → https://lnkd.in/e-EdnUZN #AccentureAtSXSWSydney2025 #PowerReinvention #SXSWSydney2025 Accenture Australia [Image Description: Slide01: Shows Ndidi Oteh smiling in a professional headshot. She has long braided hair and wears a black top, with a blurred outdoor view behind her. Text identifies her as Global CEO of Accenture Song, with branding for Accenture and SXSW Sydney 2025. Slide02: Is a SXSW Sydney 2025 promo for the panel “Creativity, AI, and the Future of Work,” featuring Ndidi Oteh, Manon Dave (Creative Technologist, Product Designer, Musician & Founder), and Sunita Gloster AM (Chair, Diversity Council Australia). It takes place Monday 13 October at 15:00 at Pyrmont Theatre, ICC Sydney. The background is dark with purple light effects. Slide03: promotes the SXSW Sydney 2025 panel “The Future of Customer,” with speakers Ndidi Oteh, Jeremy Nicholas (Telstra), Michelle Newton (FiftyFive5), Supriya Singh (Blackmores), and Bronwyn van der Merwe (Accenture Song). Scheduled for Tuesday 14 October at 08:00 in Room C 3.2, Accenture Innovation Gallery, ICC. The background features purple glowing visuals]

Our research shows that long wait times, ineffective tech, and companies prioritizing cost over quality support are common pain points. In fact, 87% of customers say one bad experience can make them leave a brand for good! But companies can turn things around. Learn 3 key actions to improve customer service and build lasting loyalty. https://accntu.re/4gT7lgW

Digital isn’t going anywhere—but people are seeking something more. They’re rediscovering the depth of real-world connection. Accenture’s Life Trends 2025 explores how brands can show up in more grounded, human ways—and what it takes to lead the shift. Read the full report: https://accntu.re/4mBvBFz [Video Description: The video opens with a dog running splashing through a lake with copy at the top of the screen. The images appear like old film running vertically up the screen with a black border. Top copy: “The world is rebalancing. We asked people:” Copy bubble appears on screen: “What was your best moment this week?” Video transitions to a man running alongside his son on a bicycle. Copy: “I helped my son stay up on two wheels.” Video transitions to 2 pairs of kids boots splashing in puddles. Copy: “It rained during the block party, so it turned into a puddle-jumping party.” Video transitions to a close up shot of someone's arm reaching in to tend to small growing plants in a garden. Copy: “I volunteered at the community garden. Left with dirt under my nails — and a few carrots.” Video transitions to two women sitting across from each other talking and smiling and holding coffee. Copy: “I ran into an old friend at the farmers market. We stayed for coffee.” Video transitions to a boy putting together a puzzle with his father. Copy: “We pulled out the puzzles and stayed up past bedtime.” Video transitions to a little girl with long hair dancing with an adult woman twirling the girl. Copy: “The kids taught me a few new dance moves.” Video transitions to white copy on black background. Copy: “People are reconnecting — in real life. How about you? Let us know the best moment of YOUR week in the comments.”]

Big congratulations to our VFX team and Emanuel Fuchs!   Their bold, boundary-pushing work has been recognized with an Emmy Award for Outstanding Special Visual Effects in a Single Episode for The Penguin (“Bliss”).   From bringing Gotham’s gritty underworld to life, to help shaping a striking new take on one of DC’s most complex anti-heroes, this recognition celebrates not only creativity, but collaboration.   We’re proud of our talented people and the integrated, end-to-end approach that made this possible, from script to concept art, to screen. Curious how we do it? Discover more here: https://lnkd.in/eniS2cqP

For 136 years 🎼, the Royal Concertgebouw Orchestra has set the stage for musical excellence. Now, with Accenture Song, they’ve taken that stage into Roblox 🎮, where Final Score: The Music Game has already drawn 200,000+ visits and earned a 90% player rating. It’s proof that heritage thrives when it dares to play by new rules ✨. Read the full story and share: how could your industry reimagine its legacy for the next generation? https://lnkd.in/ep_4fFqq [Video Description: The video introduces a vibrant fantasy world where music has been silenced and great musicians have been captured by dark forces. Stylized animated landscapes show villages, rivers, and forests, setting the stage for a looming threat: armies of henchmen and a towering scarecrow-like titan. The game, titled Final Score: The Music Game, is presented as an epic adventure where players take on the role of the maestro. Gameplay scenes show characters exploring colorful environments, collecting glowing notes, unlocking instruments, and battling enemies to restore rhythm. Musical icons and combat sequences highlight progression through challenges, while visuals of a live orchestra emphasize that the game is powered by real classical music. The action shifts between orchestral performance and in-game battles, culminating in players defeating bosses, freeing musicians, and reuniting the ensemble. The video closes with celebratory scenes of restored harmony and the game’s logo, underscoring the blend of adventure, music, and collaboration at the heart of the experience. ]

AI isn’t waiting. 🚀👀 In this quick interview, our CTO Dan Garrison shares why there are no “dumb” questions, and how fusing creativity, strategy, and tech with agent-human teams unlocks real value fast. https://accntu.re/41rSYJX