Access CX is a CX Expert Advisory Firm offering transformative consulting and managed services model that empowers enterprises to craft, operationalize, and optimize world-class customer experiences. Our CX Advisory Services are comprehensive, spanning strategy formulation, operational implementation, and managed service interventions across people, process, and technology. Powered by human-first design and AI-driven innovation, our approach enables organizations to achieve scalable, efficient, and customer-centric operations without the burden of heavy infrastructure. Strategic Benefits: Holistic CX Transformation: Align strategy, operations, and technology for a cohesive customer experience journey. Flexible and Scalable Solutions: Adjust operations to meet demand and opportunities while optimizing costs. Operational Focus: Leverage expert advisors and managed service providers to enable internal teams focus on core business initiatives. Continuous Innovation: Stay ahead with ongoing advisory support, leveraging cutting-edge AI and operational best practices. CX Advisory is not just a service—it's a strategic partnership for digital disruption, elevating customer engagement, optimizing operations, and driving innovation. CX Advisory is the key to unlocking scalable, intelligent, and human-centric customer service.
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The next frontier of the #customerexperience can now be unlocked, especially by front-runners who can effectively use #AI and #genAI to enhance predictive capabilities and gain a competitive edge - McKinsey & Company. Talk to Access CX to explore proof-of-value options. #CX #artificialintelligence #generativeai #aiagents #agenticai #callcenters #BPO #digitaldisruption #digitaltransformation Tom Moroney Tony Moroney Melwyn D
The next frontier of the #customerexperience can now be unlocked, especially by front-runners who can effectively use #AI and #genAI to enhance predictive capabilities and gain a competitive edge - McKinsey & Company. Talk to Access CX to explore proof-of-value options. #CX #artificialintelligence #generativeai #aiagents #agenticai #callcenters #BPO #digitaldisruption #digitaltransformation Tom Moroney Tony Moroney Melwyn D
Channel 4 made history this week — introducing Britain’s first AI-generated TV presenter. The reveal came at the end of the documentary Dispatches: Will AI Take My Job?, which aired on October 20, 2025. In a dramatic twist, the presenter disclosed she was entirely AI-created — both image and voice. Channel 4 described the move as a one-off experiment to raise awareness, not a permanent shift to AI hosts. What stands out: • AI is no longer working quietly in the background — it’s stepping into roles once defined by human presence. • The leap is as much cultural as it is technological. How will we define authenticity, trust, and connection in an AI-driven world? • For CX leaders, contact centers, and media brands alike, it’s a timely reminder: the future of human + machine collaboration is already here. If you’re thinking about how your organization will adapt — or lead — in this new era, this is worth watching. What changes would you make today to future-proof your customer experience model? 🔗 https://lnkd.in/eTNv-TMn #AI #CustomerExperience #CXTransformation #FutureOfWork #DigitalInnovation
Launch your 2026 CX operations in weeks, not months. Scale your CX operations fast — without the build-out. Access CX’s Plug & Play Contact Center in Clark offers scalable, all-inclusive seat leasing — infrastructure, staffing, and tech all under one roof. All-inclusive package: premium workstations, 24/7 uptime, local support, and tech-enabled scalability. Limited year-end pricing ends Dec 31, 2025. Includes a complimentary CX readiness assessment and strategic consultation. Reach out to Contact@AccessCX.com. #AccessCX #CXTransformation #ContactCenter #SeatLeasing #Philippines Tony Moroney Tom Moroney Melwyn D
Happy Diwali from all of us at Access CX! As lights shine across homes and communities around the world, we celebrate the triumph of good over darkness, knowledge over ignorance, and unity over division. May this Diwali bring brightness, prosperity, and new beginnings to all our colleagues, clients, and partners who make our global CX community so special. #Diwali #AccessCX #CXCommunity #Diversity #GlobalTeam CYGNUSA Technologies Melwyn D Muthuraman R, PMP®
The contact center isn’t evolving—it’s being reinvented The contact centre is no longer just a queue to manage. It is evolving into the strategic nerve centre of the digital enterprise—where intelligence is acted upon, trust is earned, and value is generated in real-time. Agentic AI is transforming service from a reactive cost center into the strategic nerve center of the digital enterprise. This isn’t about chatbots or automation. It’s about AI agents that anticipate needs, co-create experiences, and operate as digital colleagues—always-on, adaptive, and embedded in your business logic. Incremental fixes won’t cut it. The future belongs to those ready to re-architect, reimagine, and revolutionize. Are you ready to co-lead with AI? Read More: https://lnkd.in/eM5hkUj3 #CX #AI #BPO #CustomerExperience #Innovation #Technology #AccessCX #AgenticAI Tony Moroney Tom Moroney #Automation
"Too many organizations are trapped in the illusion of progress—piloting GenAI tools, fine-tuning LLM-powered FAQs, or adding automation to legacy infrastructure. This “AI-washing” delays the reckoning." Read the full article here: https://lnkd.in/erHSYmjH #CustomerExperience #AgenticAI #CallCenterTransformation #AIinCX #NextGenCX #HumanFirstAI #CXInnovation Tony Moroney Tom Moroney Melwyn D
Access CX reposted this
Top Voice LinkedIn & Thinkers 360 | Co-founder, Access CX | Strategy, AI & CX Transformation Advisor | Keynote Speaker | Senator, WBAF | Co-founder, Digital Transformation Lab
#AI and the Age of Expertise: #Automation isn’t just changing the way we work — it’s reshaping what human expertise is valued at. The question is no longer if automation will disrupt jobs, but how it will redefine the rules of value. Drawing on research by #MIT economists David Autor and Neil Thompson, this article examines how automation elevates certain roles into high-demand, high-reward domains while devaluing others. The future of work, it argues, will be defined not by machines replacing humans, but by the expertise they purge — and the expertise they enhance. #artificialintelligence #aiagents #agenticai #generativeai #futureofwork #digitaldisruption #digitaltransformation #businessmodelinnovation
Co-Founder & Managing Partner, North America @ Access CX | Leading CX Strategy Expert | Technology Advisor | Managed IT and BPO Services | Global Vendor Selection Services
For decades, contact centers have been trapped in commodification—measured by handle time and cost efficiency. While AI promised revolution, most implementations are just tactical tweaks masquerading as transformation. Read the full article at https://lnkd.in/ejbW3JJn Tony Moroney Melwyn D Access CX #BPO #CustomerExperience #Transformation #TechStack