In HOTEL MANAGEMENT Magazine’s October 2025 issue, Christopher Tatum, President, Full Service, provided insights on how innovation, technology, and guest expectations are reshaping hotel operations. “Operations are at the heart of hospitality," Chris says. "By leveraging analytics and training, our teams consistently exceed expectations in ways that feel personal and seamless.” From data-driven decision-making to empowering associates to act with agility and foresight, Aimbridge continues to lead with a guest-centric approach that blends technology, performance, and the human touch. Read more in Hotel Management’s feature on how tech advances and guest preferences are shaping the future of operations: https://lnkd.in/gm5R-Zrr
About us
At Aimbridge, hospitality is at the heart of everything we do. As the world's leading global hospitality management company, we are dedicated to being the most trusted hotel operator and employer in the industry. With a portfolio of over 80 respected hotel brands and a commitment to creating exceptional guest experiences, we focus on strong relationships with our partners and creating a strong culture for our team members. Join us in setting the new standard for hospitality excellence, where trust is the foundation of our success story. Aimbridge is a place for growth. Associates can join at any level and rise to be their best while helping to define hospitality with a global leader. Here, people can learn while they earn with some of the best team members around. We encourage our talent to become better and grow every day by providing access to the training and technology they need to shine. At Aimbridge, people can take their careers to the next level, knowing they’ll have our strength and size to back them up. Our passion to innovate and grow as a best-in-class hospitality services organization means there are more ways to build your strengths and capabilities. Our team-oriented environments are filled with people who are succeeding together as they develop and strengthen skills through our onboarding and industry-leading training. Employees’ commitment to guests, owners, and each other is the foundation of our shared success. Aimbridge is the kind of place people describe as a community with shared values. We aspire to make all of the locations we manage feel like places where everyone belongs. Our properties and workplaces are often right down the street in the neighborhoods in which our people live. Team members are as diverse as the properties in which we operate. We have an inclusive workplace that ensures collaboration and support. Together we extend this welcoming spirit to every person and place we serve.
- Website
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https://www.aimbridgehospitality.com
External link for Aimbridge Hospitality
- Industry
- Hospitality
- Company size
- 10,001+ employees
- Headquarters
- Plano, TX
- Type
- Privately Held
Locations
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Primary
5301 Headquarters Drive
Plano, TX 75024, US
Employees at Aimbridge Hospitality
Updates
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Expanding growth on a global stage. Next week, Aimbridge will be at HICAP 2025, the premier gathering for Asia-Pacific’s hotel investment community. For more than 30 years, HICAP has brought together industry leaders shaping the future of hospitality. Eric B Jacobs, Chief Global Growth Officer, will join the panel “Global Strategy & Development” on Thursday, October 23, where he'll discuss the strategies driving expansion, partnerships, and performance across a rapidly evolving global landscape. We look forward to connecting with owners, developers, and partners as we continue to grow Aimbridge’s presence and deliver results for our stakeholders worldwide. Schedule time with our team at development [at] aimbridge.com
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What a celebration in NYC! 🎉 This year's Big Apple Awards were a high-energy, joy-filled event honoring the incredible team members who make hospitality happen every single day across the city. Members of our amazing team were among the 496 nominees recognized, with Aimbridge-managed hotels representing: Hilton Garden Inn New York/West 35th Street | Hilton New York Fashion District | Residence Inn by Marriott New York Manhattan/Times Square | Courtyard New York Manhattan/Times Square West | Courtyard by Marriott Long Island City/New York |Courtyard New York JFK Airportt | Courtyard/Residence Inn Central Park Truss Hotelel | voco Franklin A special congratulations to Adriana Moreira, Full-Time Room Attendant at Hilton Garden Inn New York West 35th Street, for being named a Finalist! 👏 From balloons and banners to confetti poppers and cheers, the energy was off the charts. Aimbridge showed up in full force to honor our teams and their dedication, teamwork and passion — full of pride, energy, and joy for our incredible people.💙
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Aimbridge is arriving at The Lodging Conference today with strong momentum—driving growth through operational excellence, innovation, and a people-first culture. From launching our All-Inclusive Division in the Dominican Republic to managing Nashville’s future tallest tower, we’re delivering results that reflect the trust our owners place in Aimbridge. As Craig S. Smith, CEO, shared: “We are making purposeful choices today that deliver results and position us for long-term success.” Attending Lodging? Let’s connect. Contact us at development[at]aimbridge.com. Read the full release: https://lnkd.in/egWia-3x
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The Hilton Select Service Reception at Planet Hollywood Disney Springs was a night to remember! Earlier this month, our hotels attended the Hilton 2025 All Suites & Focused Service Leadership Conference, where attendees gathered to celebrate connection, performance, and leadership across Aimbridge’s Hilton Select Service portfolio. Chris O'Donnell, President Select Service, joined us at the event, alongside CEO Craig S. Smith and other Aimbridge leaders, who shared remarks highlighting the impact our teams make every day. The evening culminated in celebrating several award winners. Awards recognized outstanding achievements across key performance areas, honoring those who exemplify operational excellence and elevate the guest experience. Please join us in congratulating all of our Hilton Select Service award winners—we are proud of your accomplishments and grateful for the dedication you bring to your teams and properties every day.
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Hospitality leaders will gather in Phoenix next week for The Lodging Conference 2025, and our team is ready to share insights on growth, value creation, and the future of hotel investment. CEO Craig S. Smith will participate in the General Session Executive Briefing on Tuesday, October 7, from 9:00 to 9:45 a.m., discussing the key trends shaping hospitality in 2025 and beyond. Later that afternoon, Eric B Jacobs, Chief Global Growth Officer, will be part of a panel discussion on Value-Add: Finding Opportunities to Drive Income and Capital Appreciation from 2:00 to 3:00 p.m., exploring strategies for owners and operators to unlock value through renovations and repositioning. We’re looking forward to connecting with fellow leaders and discussing what’s ahead for the industry. Schedule time with us at development[at]aimbridge.com.
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Paradise is getting an upgrade! Supporting our expansion into the All-Inclusive segment, Aimbridge Hospitality has assumed management of two newly repositioned Wyndham Alltra resorts in the Dominican Republic: Wyndham Alltra Punta Cana and Wyndham Alltra Samaná. Introduced last month, our dedicated All-Inclusive division is helping owners and brands capture opportunities in one of hospitality’s fastest-growing segments. Owned by Advanced Asset Management and Casa Marina Samaná, these resorts reflect a shared commitment to quality, performance, and all-inclusive guest experiences. From Punta Cana’s 620 rooms and 47 acres of palm-lined beachfront to Samaná’s 404 rooms and private cove and coastal beauty, each property is designed to deliver memorable stays enhanced by extensive renovations and expanded amenities. With dedicated expertise, Aimbridge's global platform, and our brand partnerships—including our work with Wyndham on these two properties—our teams are well-positioned to bring these resorts’ full potential to life and drive long-term value for owners and partners.
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Celebrating the heartbeat of hospitality — our incredible housekeeping teams! This Housekeeping Week, Craig S. Smith, Eric B Jacobs, Ann Christenson, and additional senior leaders joined the celebrations at Four Points by Sheraton Orlando International Drive and DoubleTree by Hilton at the Entrance to Universal Orlando, supporting the associates who make every guest experience unforgettable. Our housekeeping professionals set the stage for comfort, care, and memorable stays. Their pride, passion, and consistency are the foundation of hospitality — and we are committed to honoring them not just this week, but all year long. Thank you to our housekeeping teams across Aimbridge for everything you do to keep our hotels shining!
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Congratulations to Dennis Nau, who was recently promoted to Senior Vice President of Operations in our Full Service division! In this role, Dennis oversees a diverse portfolio of full-service hotels across multiple brands and markets. With more than 20 years of global hospitality experience, Dennis is recognized for his accountability-driven leadership, deep operational expertise, and strong background in Food & Beverage. His unique blend of resort and city hotel operations, paired with a Balanced Scorecard approach, has made him a trusted leader known for driving results while fostering collaboration and growth across teams. “As leaders, our role is to drive results while creating a culture where people can grow and succeed,” Dennis said. “I’m looking forward to building on our strong foundation and helping our teams deliver exceptional experiences across our portfolio.” Please join us in celebrating Dennis on this well-earned promotion!
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A year ago, Craig S. Smith stepped into the role as our CEO, bringing with him decades of leadership experience and a reputation for operational excellence. In that time, he has guided Aimbridge through transformation — streamlining structure, strengthening culture, and building a foundation for long-term growth. By reinforcing our hotel-first mindset, Craig’s focus has been clear: empower our people, prioritize our owners, and deliver for our guests. Now, with disciplined execution, a sharpened growth strategy, and a renewed commitment to operational excellence, Aimbridge is positioned for the future. Read the full profile as the cover story in the latest issue of HOTELS magazine for more on how Craig and our team are leading Aimbridge and the industry into its next chapter: https://lnkd.in/gpgerANc
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