American Airlines

As we celebrate #NationalCustomerServiceWeek, thank you to our #AATeam members, not only for what they do, but for how they do it: with heart, professionalism and a commitment to making every flight feel a little more personal. Today we celebrate the incredible work happening across our global team to make it all possible!

We're bringing mainline comfort to regional flights! As part of a phased rollout, customers will start seeing refreshed regional aircraft interiors paired with fast Wi-Fi and power at every seat. These modern touches ensure that every flight — no matter the distance — delivers the comfort, consistency and connection customers deserve.

✈️ From shiny new planes to elevated onboard experiences, there’s a lot happening in the world of customer experience at American. This month’s Around American newsletter covers: ✈️ Expanded fleet 🥂 New signature Champagne 👜 Limited-edition Raven + Lily amenity kits 💡 Touchless ID for AAdvantage® members 🌊 New flights to the Bahamas 🐟 Updated international inflight menus 🇨🇦 More ways to get around Canada with Porter Airlines

Introducing our first-ever prestige Champagne, Champagne Bollinger. 🍾 Luxury begins before takeoff with a Champagne Bollinger greeting upon arrival into our Flagship® lounges across the system. ✨ Then, raise your glass to the skies as Champagne Bollinger Special Cuvée will soon be served on board all international flights in Flagship® First and Flagship® Business, making every toast at 30,000 feet unforgettable. 🥂✨✈️

As we approach our centennial anniversary, American proudly reflects on a legacy of 100 years of caring for people on life’s journey. We are excited to celebrate milestone moments built on our rich legacy both on the ground and in the air. Stay tuned for more to come!

We’re excited to welcome Elizabeth Nieto to American Airlines as our new Senior Vice President of Talent and Culture. Elizabeth brings more than 30 years of global experience leading transformative people strategies—from Spotify and Amazon to MetLife and Citi. She’s a lifelong learner, a builder, and a champion of inclusive growth. In her new role, Elizabeth will lead Talent Management, Learning, Talent Acquisition, and Culture—helping us evolve the team member experience in line with our purpose: to care for people on life’s journey. By building on the great work currently underway and leveraging Elizabeth’s deep experience, we’re strengthening our foundation and accelerating toward long-term value creation. Welcome to the #AATeam, Elizabeth!

Fashion 🤝 Flying 🤝 Functionality Introducing our newest onboard amenity kits! Designed by Raven + Lily, these amenity kits can be repurposed as a crossbody, wristlet or glasses case so you can show off your new favorite bag well beyond the flight. 😉 But wait, there's more! Inside the kits you'll find a pair of comfy inflight socks and exclusive Joanna Vargas skincare products. Inspired by nutrition and backed by science, these plant-powered skincare products are designed to support radiant, healthy skin from departure to arrival. These limited-edition kits will begin flying later this month, so stay tuned! 🤩

We will forever hold in our hearts the colleagues, family and loved ones we lost 24 years ago. Today and every day, we remember the 23 members of the #AATeam we lost Sept. 11, 2001. On our campus, the Memorial Garden stands as a place of remembrance and reflection – honoring their legacy and the lives lost aboard Flights 11 and 77. We will #NeverForget.

A round of applause for Rhonda! We’re thrilled to announce Rhonda Crawford as our new Senior Vice President of Customer Experience Design. In this role she’ll lead the overall customer journey design – from our lounges and premium guest services to the entire inflight experience. She’s a seasoned leader with a track record for results and we’re excited to welcome her to the #AATeam. Welcome, Rhonda!

Three weeks ago, Stand Up To Cancer® lit up screens nationwide with an unforgettable fundraising telecast featuring inspiring stories, high-energy performances and heartfelt moments. We’re proud that #AAteam members, including our Reservations and Service Recovery team, volunteered to take donation pledges live during the event. Their dedication helped drive momentum and support groundbreaking cancer research. Thanks to our teams and partners, we hit the $3 million donation cap on the AAdvantage® Mastercard® 50 bonus miles promotion — the fastest we’ve ever reached this milestone! Together, we stand up. Together, we make a difference.