Cresta

✅ 74% containment rate across voice and chat. ✅ $3.3M revenue lift. ✅ Significant cost savings from proactive experience management. Xanterra Travel Collection is on a mission to make every guest interaction impactful, and they’re doing it with Cresta 🤝 With leadership from Andrew Heltzel, Xanterra is using Cresta AI Agent and real-time insights to empower their team, improve contact center efficiency, and elevate the guest experience. Read how Xanterra and Cresta are building smarter, more sustainable hospitality experiences: https://lnkd.in/gwEkPnPd #CrestaAIAgent

What does it take to build AI agents that think, act, and collaborate safely across the enterprise? Join Ping Wu (Cresta), Arvind Jain (Glean), and Corinne Marie Riley (Greylock Partners) for Greylock’s Change Agents, a conversation exploring what it takes to design #AI systems that are safe, scalable, and autonomous. Get an inside look at the architecture, human-in-the-loop design, and reasoning frameworks shaping the next generation of enterprise productivity. 🗓️ Tuesday, November 4 | 7:00–9:30 PM 📍 San Francisco 🎟️ RSVP: https://luma.com/rwm8qsei

As AI continues to evolve, leaders like Mike Mossman of Snap Finance are looking beyond efficiency, toward insight and innovation 💥 Mike shares his perspective on how #AI is transforming the contact center by surfacing deeper customer insights, helping teams reduce friction, and creating experiences that drive loyalty and retention.

Team Cresta takes Nashville 🤠 We had so much fun at #CCWNashville last week, full of conversations about AI innovation and the evolving role of the contact center. HUGE thanks to Mike Mossman (Snap Finance) for joining Sai Vivek on stage for an engaging session on how Snap Finance is transforming its contact center with #AI to empower human agents, improve operations, and elevate the customer experience. We loved connecting with so many leaders shaping the future of #CX. Until next time, Nashville! #CustomerContactWeek #CCW Abigail Matoso Jennifer Davidson Trevor Hartog Yige Li, PMP Adi Tal Doug Alongi

We’re heading to Orlando for ICMI Contact Center Expo 2025! ☀️ Stop by Booth 512 to connect with the Cresta team and learn how we’re helping contact centers unlock new levels of performance with real-time AI. And don’t miss our speaking session: 🎙️ From Evolution to Revolution: Guitar Center’s Journey to AI-Powered Transformation 📅 Tuesday, Oct. 28 at 5:10 PM 📍 Solution Spotlight Theater Hear from Scott Selfridge (The Guitar Center Company) and Chris Reese (Cresta) as they share how Guitar Center turned their #AI strategy into real impact across CX, efficiency, and sales. Let us know if you'll be there in the comments! #ICMIExpo #ICMIContactCenterExpo2025 #ICMIContactCenterExpo

The energy was 10/10 at Lumen Field for the Seahawks vs. Texans game on Monday night 🏈💥 The Cresta crew had a blast catching the action, connecting with customers, and cheering on all the game-day fun! Huge thanks to everyone who joined us 🤩 Barry Chester Craig Nile Chris Jensen

Cresta’s Engineering Internship Program is built around real impact, and this semester's interns truly delivered 🚀 Congratulations to Yufeng Huang, Qianxu Guo, and Ziqi Shao, recipients of our Certificate of Excellence for their innovation, technical depth, and commitment to learning. We’re proud to provide a space where emerging engineers can take on complex challenges, contribute to real products, and help build the future of #AI. #engineering #internship #engineer

✨ Thrilled to officially partner with Aspect Software! By combining Aspect’s workforce optimization expertise with Cresta’s real-time #AI, together we’re helping teams work smarter, coach faster, and deliver better experiences at scale. Get full details on the partnership here: https://lnkd.in/eD54QkRk

🚨 LAST CHANCE! Tomorrow, join Nicole L. and Mike Robinowitz to explore how Automated AI Agent Testing gives enterprises the guardrails to scale safely and confidently. You'll learn how Cresta validates accuracy, surfaces hidden issues, and turns customer conversations into smarter tests. 🗓️ Wednesday, October 22 ⏰ 11 AM PT | 2 PM ET Register now before it’s too late: https://hubs.la/Q03MHgDR0

We’re ready for #CCWNashville this week! 🎶 Join Sai Vivek (Cresta) and Mike Mossman (Snap Finance) for an engaging Think Tank session on Reimagining the Contact Center: Snap Finance’s AI-Powered Transformation. 🗓️  Friday, October 24 | 11:00 – 11:45 AM 📍 Cumberland 2 Discover how Snap Finance is leveraging AI to empower human agents, streamline operations, and boost efficiency in the contact center. And don't forget to swing by Booth 420 to connect with the Cresta team! Let us know if you'll be there 👇 #CCWNashville2025 #CustomerContactWeek