FIDELITONE

⭐ Customer Success Story ⭐   We're thrilled to share a remarkable customer experience from our Nashville delivery operation. Positive customer feedback empowers delivery teams and highlights our commitment to exceptional delivery experiences.

Raleigh, North Carolina, continues to stand out as one of the most promising and strategically located markets for last mile delivery. Tom Krott, General Manager of FIDELITONE’s Raleigh hub, shares insights from his 2.5 years with FIDELITONE on explaining what retailers should know when expanding into this thriving region.   📍 Central Advantage: Raleigh’s location in the heart of North Carolina makes it a prime hub for reaching customers from Greensboro to Wilmington. Retailers can cover more ground efficiently while keeping transportation costs in check, making it a key point for growth across the state.   ❄️ Plan for Weather: Seasonal ice storms and remote delivery zones can disrupt schedules. Having visibility into volume and flexible routing is key to keeping deliveries on track year-round, ensuring a smooth and reliable customer experience even when challenges arise.   Raleigh’s reach, infrastructure, and steady growth make it an ideal market for brands ready to expand efficiently. Tom and the FIDELITONE team are here to help retailers navigate it successfully.    If you’re exploring last mile delivery in North Carolina, connect with FIDELITONE to learn how our local presence can support your growth.

Designer Stamp of Approval 👏 Exceptional delivery experiences happen through true collaboration. Our Denver team recently partnered with Arhaus and their design team, including Kelly Massey, to deliver a seamless experience for their client. Reflecting on the delivery, Kelly shared: “The team went above and beyond to ensure everything was perfect before leaving. Their attention to detail and friendly attitude made the whole process stress-free.” We’re proud to collaborate with partners like Arhaus who share our commitment to precision, care, and creating positive experiences for every customer. Feedback like this inspires our teams to keep collaborating and delivering excellence every day.

Relying on one carrier limits your options and increases exposure to rate hikes and delays. Multi-carrier rate shopping empowers your brand to choose the most cost-effective and reliable delivery solution every time. Learn how this strategy helps companies gain control over their shipping network and elevate their customer experience.

⭐ Customer Success Story ⭐   We're thrilled to share a remarkable customer experience from our Chicago delivery operation. Positive customer feedback empowers delivery teams and highlights our commitment to exceptional delivery experiences.

🌟 Customer Service Week Spotlight🌟 Meet Sierra Dunphy, Customer Support Representative who joined the FIDELITONE team just three months ago and is already making a significant impact! Sierra consistently goes above and beyond to ensure customer questions and concerns are addressed quickly and thoroughly, all while maintaining a positive, helpful attitude. Her dedication to creating a seamless experience shines through every interaction. She truly embodies our FIDELITONE core values by putting the customer first, taking accountability for each task, collaborating effectively with her team, and staying curious to deepen her understanding of processes and drive continuous improvement. 👏 Thank you, Sierra, and to all of our incredible Customer Service team members for your hard work and commitment to delivering outstanding experiences every day. 💬 Hear directly from Sierra on how she ensures a positive experience for her customers.

🌟 Customer Service Week Spotlight 🌟   Meet Yailene Islas, a Client Services Representative who has been a valued member of the FIDELITONE team for five years! Yailene is committed to providing exceptional service and building strong relationships with our clients through care, accuracy, and teamwork. She consistently goes above and beyond to find the best solutions, ensuring that every client interaction is a positive experience. She truly embodies our FIDELITONE core values, always willing to take on additional projects, support our hubs, and deliver excellence in everything she does. Thank you, Yailene, and to all of our incredible Customer Service team members for your hard work and dedication to creating outstanding experiences every day. 💬 Hear from her below about how she ensures a positive experience for her clients.

Tampa, Florida, is a promising market for last mile delivery. Levi Boyer, General Manager of FIDELITONE's last mile delivery hub in Tampa, shares insights from his extensive experience in overseeing last mile operations, explaining why Tampa is such a promising market. 📈Consistent Growth: Tampa is experiencing both residential and commercial expansion, which increases the demand for adaptable and experienced delivery solutions. While growth presents opportunities for sales and delivery volume, it requires effective support systems. 🚦 Traffic Flow: Key routes and bridges in Tampa can create bottlenecks that impact operations. Therefore, local knowledge is essential for effective routing and scheduling. Experience in navigating this market is crucial for maintaining efficiency and providing excellent customer experiences. Although Tampa is a thriving market for growth, it also presents its own challenges. Being aware of these challenges and having the capability to overcome them provides brands with significant opportunities for success. With FIDELITONE's strong presence in Tampa, Levi and his team are prepared to assist. If you need support navigating last mile delivery in Tampa, reach out to Levi or FIDELITONE. We have the space and resources readily available to help you!

🎉 It’s Customer Service Week! 🎉 This week, we’re celebrating the people who make every customer interaction meaningful. Our dedicated Customer Experience and Client Services teams bring commitment, problem-solving, and positive energy to create exceptional experiences for our clients every single day. Stay tuned as we highlight some of the incredible team members who contribute to the customer service team that sets FIDELITONE apart!

⭐ Customer Success Story ⭐   We're thrilled to share a remarkable customer experience from our Albuquerque delivery operation. Positive customer feedback empowers delivery teams and highlights our commitment to exceptional delivery experiences.