LivePerson

Generative AI enterprise adoption is stalling. The reason? Unpredictability. Putting AI in front of customers feels risky. Today, we're announcing a path forward that gives brands the ability to adopt customer-facing GenAI with confidence, while also training your human agents at scale. Test, train, and validate AI with Conversation Simulator in a risk-free environment that gives you immediate analysis and scoring. Brands can also leverage Conversation Simulator to automate role-playing scenarios with human agents and cut training time from weeks to hours. This is just the start of an exciting new era for both LivePerson and our customers. See more here: https://lnkd.in/gd7-JR5D

We joined United Airlines at the Google RCS World Tour this week to take the stage and share the transformative power of rich messaging capabilities. It's an exciting time to be partnering with Google and building the future of connected experiences.

If this feels like déjà vu, you’re not imagining it — our customers have once again propelled LivePerson into the G2 spotlight!

✅ Double lead qualification rates ✅ Save 60% on support costs ✅ Increase NPS by 5 points How have we seen brands achieve those results? Yup, you guessed it: AI Agents. BUT - those agents must be goal-driven and capable of personalizing, adapting, and solving complex problems in real time. And, the best approach to CX is a mix of humans + AI. Our customers have been using our LivePerson agentic AI agents for almost two years now, and we've seen them grow into an incredibly valuable CX tool. Put our AI agents to work for your customers in a way that allows them to adapt during conversations based on real-time data and customer signals. AI agents play an important role in your customers' journeys. They route customers, help gather data, and answer questions all day while maintaining the same high level of CX expected of your brand. They also save human agents time, which allows customers to get answers faster while still getting support from an expert. Learn more about how AI agents are shaping CX on our blog: https://lnkd.in/e9UPTDmg #AIagents #cx

If your CX application that's built on AI can't explain itself, cite its sources, or stand up to scrutiny by regulatory bodies, it's not just a technology risk — it's a threat to your entire business. At LivePerson, we're leading with verifiable AI, which is the new standard for accuracy, auditability, and complete control over AI. This post by Nigel Lindsay-Smith, LivePerson's SVP, APJ, explains the new standard and why transparency is more important than ever. Check it out: https://lnkd.in/eBx24cUb #cx #verifiableAI

We believe in the human + AI approach to CX, which is what LivePerson CEO, John Sabino, discussed among many other topics as a recent guest on the Paid podcast with Manny Medina. The two had a very frank conversation about the challenges of CX and the journey of LivePerson. Watch the full episode here: https://lnkd.in/g__ZiNFe

Customer engagement is evolving beyond siloed channels toward seamless, orchestrated conversations. This includes: ➡️ AI-first Approach ➡️ Composability and Open Platforms ➡️ Emerging pricing models Learn more about Gartner's report and our approach in the press release: https://lnkd.in/g37m8Y6j

Testing AI agents ✨before✨ launching them live with customers is a common-sense approach. Will you find that option with 99% of CX AI agents on the market today? No, you won't. We're changing that with the introduction of synthetic customers and the ability for our customers to test and validate AI agents so that you can: 👉 Detect AI hallucinations before they reach customers 👉 Leverage synthetic customers as compliance and governance tools 👉 Improve performance benchmarking and recommendation accuracy Chad Gorman shares more insights in our latest episode of the LivePerson newsletter with a look at what you need to know about leveraging synthetic customers today.

Picture this: a system that captures revenue when your team is offline. 🤖 Join us on September 23 for part one of our exclusive series on how AI-powered conversations transform customer engagement from cost center to revenue driver. We'll be sharing proven strategies on capturing leads, qualifying prospects, and creating buying opportunities 24/7—delivering the instant responses your customers expect while generating measurable business value.  Save your spot: https://lnkd.in/ghegFuRz

Game, set, match—the first week of September is in the books, and it was one to remember. 🎾 Last night, the LivePerson team hosted an evening of networking, great conversations, and world-class tennis at the U.S. Open Women's Semi-Finals!