Microsoft Dynamics 365 Community

Capricorn, Australasia’s largest automotive cooperative supporting 28,000+ members and driving $3.4B in annual sales, faced growing challenges with its legacy on-premises contact center, from dropped calls to slow performance and limited scalability. Capricorn’s #Dynamics365 #Contac Center solution is revolutionizing operations, and its impact will grow as the organization implements Dynamics 365 #CRM and #ERP solutions. Native communication between these systems will benefit not only call center agents but also area managers and risk managers who engage directly with members in the field. Read their customer story and celebrate their success with us. We are honored to welcome them to the #Dynamics365Community! https://lnkd.in/g7DuG-GW

The Community Spotlight for November 2025 shines on Pallavi Phade! We celebrate her amazing contributions to the #Dynamics365Community, where she answers questions, provides solutions, and brings her wealth of experience and wisdom to help anyone with questions. She says, "The Microsoft community has been an incredible platform for learning, sharing, and connecting with like-minded professionals. I’ve gained so much from this ecosystem and look forward to giving back through my future contributions." Get the full story and find all of her community posts today: https://lnkd.in/dWbtvEJs #Dynamics365 #CommunityFocus

The November 2025 edition of the FastTrack Dynamics 365 newsletter is out! Discover how organizations are leveraging the latest advancements to drive impact from AI-powered experiences that redefine customer engagement to streamlined operations delivering agility at scale. This edition also explores fresh guidance on #Copilot integration, best practices for #ReleaseWave2 features, and maximizing value from the latest updates. Read it today: https://lnkd.in/g75ZCZJz #FastTrack #Dynamics365 #MsDyn365

Tariffs change at lightning speed, threatening profits and forecasts. But for companies that stay ahead, volatility can become an edge--unlocking smarter sourcing decisions and resilience competitors can’t match. Microsoft has 3 ways Agentic AI can help you navigate the changes--and stay ahead. In this post on the #Dynamics365 blog, Microsoft's Alexis Goodrich shares how to take advantage of #CopilotStudio, built-in agents in Dynamics 365, and the creative work of Microsoft partners around the globe. Read it here: https://lnkd.in/gj6qT-f4 #Tariffs #AgenticAI #MicrosoftCopilot #MsDyn365

Agents are deeply integrated within the #Dynamics365 ecosystem, leveraging data from core modules to execute tasks, recommend actions, and interact with users through natural language. Built on Microsoft #CopilotStudio and the Model Context Protocol (#MCP), they deliver scalable, secure, and extensible automation that boosts productivity, reduces manual effort, and enhances decision-making across the enterprise. Are you ready to see the expanding roadmap of #agents coming to Dynamics 365? Check out this blog from Microsoft Principal Program Manager Rachel Profitt to discover what's new--and what is coming. If you're looking for the future of #AgenticAI, start here: https://lnkd.in/de3EeSfS

The #D365Summit Community Conference happens on November 22nd in Lisbon--and it's not too late to register! 5 Tracks of learning sessions delivered by world leading experts providing insight sharing how to overcome the transformation challenges related to Dynamics 365 Finance & Supply Chain, Customer Engagement, Business Central including Power Platform, Azure, Enterprise AI, Business Intelligence and Development. Get all the details and upgrade your #Dynamics365 skills today: https://lnkd.in/gj927zGi #MsDyn365 #CommunityConference #Dynamics365Community

It's time to SHINE THE LIGHT on last month's top contributors to our official #Dynamics365Community site. What a stellar lineup of community rockstars, SuperUsers, MVPs and more--all answering questions and providing much-needed solutions to questions from #Dynamics365 users around the world. Congratulations, Sumit Singh, Rishabh Kanaskar, YUN ZHU, CA Neeraj Kumar, André Arnaud de Calavon, Oussama Sabbouh, Valentin C., Aman Kakkar, Pallavi Phade, and Nimsara Jayathilaka! Keep up the great work. Have a question about #CRM or #ERP and need help? Visit the community site today and get the answer:

The "hire to retire process," also known as the employee lifecycle, is a critical business process that involves various activities from recruiting and onboarding employees to their separation from a company. Our #BusinessProcess series continues with this look at how Microsoft Dynamics 365 empowers employees and HR in the Hire to Retire process flow, including recruiting, onboarding, managing career growth, performance, compensation and more. Ready to implement for your clients and company? Get started here today: https://lnkd.in/gtPFQfqm #Dynamics365 #HR #MsDyn365

BIG NEWS JUST ANNOUNCED for Microsoft Dynamics 365 Business Central: the Public Preview for Business Central #MCP Server (release 27.1) is here! This marks a major step forward for partners and developers, creating new ways for multisystem agents to seamlessly “speak Business Central." #Dynamics365 #BusinessCentral #Dynamics365Community #MsDyn365

The newest #Dynamics365 #FastTrack #TechTalk is out! In our latest video, the team explores the latest updates and features in Dynamics 365 Project Operations. Discover how this comprehensive solution addresses the challenges of disparate systems and data silos, enhancing visibility across projects and resource costs. Learn about the unified project-centric business approach that helps win more contracts, optimize resource utilization, and accelerate project delivery. Download the deck and watch the TechTalk on our YouTube channel today: https://lnkd.in/gNQPnM9H #ProjectOperations #MsDyn365