New Braunfels Utilities

As Customer Service Week wraps up, we’re celebrating the team that brings NBU’s mission to life: our Customer Service team! They don’t just answer calls; they build trust and create better experiences every day. Thank you for your time, care and commitment. You put people first, and it shows. #CustomerServiceWeek #PublicPower #NBU #NBTX

#ThrowbackThursday📸: Air Force Visit ✈️ Members of Randolph Air Force Base toured NBU’s Water Treatment and Compliance facilities to see how our teams ensure every drop meets the highest standards. From regulation to innovation, it's a process rooted in science and service. #PublicPower t #CommunityPowered #ThrowbackThursday

⚡It's Public Power Week! ⚡ As one of 2,000 community-owned public power utilities in the U.S., our focus is always on our local customers, not distant shareholders. Our mission is to strengthen our community by providing resilient essential services, and our vision is to be a trusted community partner dedicated to excellence in service. Public power means: 🗣️ Local decisions made in New Braunfels for our community, not for shareholders 💰 Revenues reinvested in our community ✅ Reliable, trusted service Thank you to the dedicated crews working behind the scenes to keep our lights on and our community powered. ⚡ To learn more about Public Power, visit 🔗 https://lnkd.in/dHRfaB9 To learn more about how we serve our community, visit 🔗 https://www.nbutexas.com/ #CommunityPowered #NBU #PublicPower

⚡ The energy was high (literally) at County Line Elementary! Our team had a blast conducting an Arc Demo for curious young minds. From wide eyes to tons of questions, these students were electrified to learn how we keep our community powered safely. Big thanks to the County Line staff for having us out—we love sparking interest in the younger generation! 🔌 #PublicPower #CommunityPowered #NBU #NBTX

How do water utilities fund the future? From debt and sustainable finance to long-term forecasting and credit ratings, the way utilities approach capital planning today will shape the communities of tomorrow. Our CFO, Jessica Williams, MPA, CPFO, will be representing us on an expert panel moderated by DC Water CFO Matt Brown. She’ll be joined by leaders from PFM Financial Advisors and Moody's Ratings for an interactive discussion on: 💧Funding tools for major capital programs 💧Aligning rate structures and affordability with long-term needs 💧Managing forecasting, procurement, investment, and debt in a growing municipal utility 💧How capital priorities and debt profiles influence credit ratings 📅 October 21 🔗 https://lnkd.in/gwud4QYE We believe in sharing knowledge and learning from peers across the country. Listen in or join the conversation on building resilient, financially sustainable utilities.

#ThrowbackThursday: Comal County Fair🎡 Rolling through the heart of Comal County with a truck full of community. Whether it’s delivering service or waving from the window, NBU has always been rooted in community tradition over the years. #PublicPower #CommunityPowered #ComalCountyFair #NBTX

🔔 ICYMI: Our Community Advisory Panel (CAP) recently met to dive into potential updates to NBU’s Drought Contingency Plan. 🔔 Made up of 13 engaged community members, the CAP plays a key role in shaping decisions that impact our customers. Here’s what was covered: ✔️ Reviewed the current drought stages and discussed proposed updates ✔️ Explored how NBU’s diverse water supply helps protect our community during drought ✔️ Discussed why water conservation remains critical, even with strong water supplies Community voices matter—and we’re listening. Interested in learning more about the Community Advisory Panel? Visit 🔗 https://lnkd.in/ggXsUYbS #PublicPower #CommunityPowered #NBTX #NBU

From smiling faces to curious minds, we had a blast showing off our bucket truck and sharing how our team helps keep New Braunfels running strong. 🚚 Thanks to everyone who stopped by to learn, explore and ask great questions—we’re always proud to serve our community. 💙 #PublicPower #UtilityStrong #NewBraunfels #BucketTruck #CommunityDriven #MeetTheTrucks

Our Conservation team rocked it at this year’s New Braunfels Business Expo, hosted by the New Braunfels Chamber! 🎸 They had the chance to educate the community on conservation, share helpful resources, and talk all things NBU. Because when it comes to protecting our natural resources, we turn it up to 11! 💧 Across communities everywhere, what innovative approaches are you seeing that make conservation part of everyday life? #Conservation #PublicPower #NBTX #NBU

Three of our team members — Rudy Silva, Jason Rosales, and Draven Cruz — traded in their hard hats for leis as they were recognized as the newest members of the Texas Water Utilities Association “A” Club! 🌺💧 The “A” Club honors water professionals who have earned an A license in water or wastewater, the highest level of operator certification in Texas. Achieving this license requires years of experience, hundreds of training hours, and passing a rigorous state exam. This accomplishment reflects their commitment to professional growth and ensures we have the expertise needed to keep New Braunfels’ drinking water safe, reliable, and in compliance with state standards every single day. Help us congratulate Rudy, Jason, and Draven on reaching this milestone! #TWUA #AClub #NBUTexas #PublicPower #CommunityPowered #WaterProfessionals