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Smarsh
Software Development
Portland, OR 123,617 followers
Transform your communications data into intelligence you can act on.
About us
Smarsh is the global leader in communications data and intelligence — enabling companies worldwide to transform oversight into foresight. Serving the top banks, insurers, investment firms, and government agencies since 2002, Smarsh delivers an innovative portfolio of AI-enabled solutions that help organizations stay compliant, mitigate risk, and unlock the value of their digital communications data.
- Website
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http://www.smarsh.com
External link for Smarsh
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Portland, OR
- Type
- Privately Held
- Founded
- 2002
- Specialties
- cloud-based solutions, data-leak prevention, risk-based surveillance, information governance solutions, digital communications compliance, email archiving, social media archiving, website archiving, website solutions, salesforce archiving, and chatter & yammer archiving
Locations
Employees at Smarsh
Updates
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Smarsh reposted this
Patrick Palomo, Principal Solutions Architect at Smarsh, talks about working with Wall Street to deploy A.I. that helps predict and manage risk.
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Ready for a rewind? ⏪ It’s been three weeks since #SmarshEDGE, and we’re still feeling the momentum. The energy, the insights, the people — all fueling what’s next for our customers, partners, and teams. Hit play and see why we’re already counting down to next year 🎥👇
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The new Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving Solutions is out, and Smarsh has once again been named a Leader. But this story isn’t just about where we stand. It’s about what sets us apart, and who we innovate for. Swipe through to see how Smarsh continues to be recognized and acknowledged as a Leader — and get the full report here: bit.ly/43vfMte #Gartner #MagicQuadrant
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Openness changes everything 🔓 The evolved Smarsh Communications Intelligence Platform gives financial institutions control, flexibility, and intelligence at scale. From new APIs to multilingual risk detection, these innovations transform communications data into actionable insight. Swipe through to get a glimpse, and dive in more below 👇 Watch the platform reveal: bit.ly/4pGTmip Read our blog post: bit.ly/43yvTWU
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Smarsh reposted this
CEO @Tigon Advisory Corp. | Host of CXO Spice | Board Director |Top 50 Women in Tech | AI, Cybersecurity, FinTech, Insurance, Industry40, Growth Acceleration
Can AI elevate your workforce instead of replacing it? At Dreamforce, I sat down with Rohit Khanna, Chief Customer Officer at Smarsh, and discovered a refreshing approach to AI transformation centered on people. #Sponsored Here’s what makes Smarsh’s Agentforce implementation stand out: ✅ 46% deflection rate with 92% accuracy ✅ Zero layoffs - instead, they upskilled Level 1 support to Levels 2 & 3 ✅ 76% adoption after giving their AI agent a personality (“Archie”) ✅ Operating successfully in one of the most regulated industries: financial services The formula that resonated most with me as a former CCO: Customer Success = Customer Experience - Customer Effort Smarsh’s commitment to workforce elevation is one to emulate. They didn’t hire new Level 1 support this year. Instead, they invested in training their existing team for higher-value roles and monetized premium support services. This is what thoughtful AI transformation looks like: better customer outcomes, elevated employees, and stronger business results. The full conversation covers their journey from building a knowledge base five years ago to deploying “Archie” and “Emma” (yes, Archie’s sister), navigating regulatory challenges, and what’s next with agent-to-agent communication. Watch our conversation here: https://lnkd.in/gapiP7f3 #Dreamforce #Agentforce #CustomerSuccess #SalesforcePartner To stay current with the latest trends in #Technology and #Innovation, Subscribe to 👉 #CXOSpiceNewsletter here https://lnkd.in/gy2RJ9xg Or 👉 #CXOSpiceYouTube here https://lnkd.in/gnMc-Vpj
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This #CybersecurityAwarenessMonth, it’s time to take a closer look at your firm’s oversight practices 🔎 Regulators are raising expectations around cyber compliance and vendor risk management — and firms are expected to prove they can manage both with confidence. This checklist outlines what examiners are looking for, so you can strengthen every link in your cybersecurity program. Swipe through for 5 steps to prepare for your next regulatory audit 👉
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Smarsh reposted this
Enterprise SaaS Growth Leader | Global Services Architect | Customer Value Strategist| Global Customer Success, Services & Support Leader | Enterprise SaaS Board Advisor & Member | Chief Customer Officer
#Dreamforce2025 truly lived up to its reputation. Tens of thousands of people came together in San Francisco with one shared focus: reimagining how we deliver service in the age of AI. I had the opportunity to join the "Inside the State of Service" panel and spend time throughout the week with incredible leaders — from Pascal BORNET and Helen Yu to the team at SiliconANGLE & theCUBE. No matter where the conversation started, it kept circling back to one topic: Archie. At Smarsh, Archie represents what happens when AI is built for people — helping them find answers faster, make better decisions, and focus on what really matters. Hearing how others across the industry are tackling the same challenges with Agentforce made it one of the most valuable conferences yet. I'm already looking forward to sharing our progress at Dreamforce ‘26. Thanks to the Salesforce team for another unforgettable event, and for continuing to bring together a community that’s shaping the future of how we serve customers.
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Three weeks into the government shutdown, most SEC and CFTC enforcement staff are furloughed — and oversight has effectively paused. But less oversight doesn’t mean less risk, it means more room for it to grow unnoticed. Hear from Robert A. Cruz, VP of Information Governance, as he shares how this shutdown is affecting firms’ risk postures and what leaders should be thinking about for the rest of Q4 👇
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Smarsh reposted this
Smarsh Announces Expansion of Relationship with Jefferies “Smarsh and Jefferies have a 15-year relationship built on trust and performance, and we’re excited to continue on our journey of innovation together,” said Goutam Nadella, Chief Product Officer, Smarsh. “Adopting Smarsh’s premier communications surveillance technology is the next step in helping Jefferies to future-proof its compliance strategy, leveraging Smarsh’s decade of domain expertise.” https://lnkd.in/enJZt6SP Karen Mae Ching Simon Patteson Edward Hallam Brian Babin Iain Lambert Sam Borni #fintech #finance #banking #paytech #payments #fintechnews #paymentsnews