The The MICHELIN Guide has revealed the 2025 MICHELIN Keys worldwide! For the second year in a row, we are excited to share that Chamberlain West Hollywood has once again been named a One-Key establishment! A One-Key hotel would be described as a "very special stay." In the same way, the MICHELIN Star recognizes restaurants for outstanding cooking, the MICHELIN Key recognizes hotels for outstanding stays. Congratulations to the Chamberlain West Hollywood team and Pebblebrook Hotel Trust (NYSE: PEB) for earning this well-deserved recognition! Find the full US 2025 selection: https://lnkd.in/eah_BCNv
Springboard Hospitality
Hospitality
Encino, CA 6,976 followers
We live for authentic human connection, exploration, and discovery.
About us
Springboard Hospitality is a premier third-party hotel management company, dedicated to transforming people, properties, and communities. Currently operating 51 hotels and resorts across 14 states, Springboard is a leader in managing localized and customized boutique lifestyle hotels in urban and resort markets. Led by technology entrepreneur Ben Rafter, Springboard specializes in delivering customizable management solutions with a quant-driven strategy while serving owners. The company offers a full spectrum of hotel services with expertise in operations, capital planning, marketing, revenue management, sales and human resources. The nimble team at Springboard Hospitality offers a personalized and hands-on approach to day-to-day management and is recognized for going above and beyond with high-touch service in every aspect of its operations, from its interactions with guests to its relationships with owners to its award-winning workplace for employees.
- Website
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https://www.springboardhospitality.com
External link for Springboard Hospitality
- Industry
- Hospitality
- Company size
- 1,001-5,000 employees
- Headquarters
- Encino, CA
- Type
- Privately Held
- Founded
- 1988
- Specialties
- Revenue Management, Hotel Management, Hotel Operations, and Sales and Marketing
Locations
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Primary
16000 Ventura Blvd #1010
Encino, CA 91436, US
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2241 Kapiolani Boulevard
Honolulu, HI 96826, US
Employees at Springboard Hospitality
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Pamela Janusz
COO, VP Operations, Strategy, Business Operations, General Manager | Hospitality, Travel, Real Estate, Consumer Services, Tech Startups, Online…
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Czarina Lam
Total Revenue Strategy & Optimization Executive
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Barry Podob
Area Sales - Music and Entertainment at Springboard Hospitality
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Ben Rafter
Updates
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The Lodging Conference officially kicked off today! It's an honor to have our CEO Ben Rafter on panel for “Outdoor-Centric Hotels: Glamping, Cabins, Adventure and Luxury" Tuesday, October 7th. Ben will share insights from Postcard Cabins (formerly Getaway), now part of Marriott International and Hotel Equities’ growing Outdoor Hospitality portfolio, on what it takes to build a standout brand in this fast-growing segment. We’re also excited to see Doug Dreher, Principal of The Hotel Group, a Hotel Equities' strategic partner, on Wednesday’s panel “Renovation: A Focus on ROI."
Planning to attend The Lodging Conference? Be sure to check out the "Outdoor-Centric Hotels: Glamping, Cabins, Adventure and Luxury" panel on Tuesday, Oct. 7 at 3:45 PM. Our CEO Ben Rafter will join other industry experts to explore the rising demand for immersive travel experiences, market drivers, key trends, and the competitive landscape shaping outdoor hospitality. Ben will share insights from Postcard Cabins, now part of Marriott International and HE's growing Outdoor Hospitality portfolio, on what it takes to operate a standout brand in this fast-growing segment of hospitality. Additionally Doug Dreher, Principal of The Hotel Group, a Hotel Equities' strategic partner, will weigh in on how to effectively position hotels for success during a refresh as part the "Renovation: A Focus on ROI" panel on Wednesday, Oct. 8 at 3:30 PM. More details: https://lnkd.in/dbs2ze_U #HotelEquities #TheHotelGroup #HE #ExcellenceInHospitality #HotelManagement #LodgingConference
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On Tuesday, September 16, we marked the official grand opening of Hampton Inn & Suites Maui North Shore! We extended our congratulations to our partners at Peachtree Group for their vision and dedication in bringing this property to fruition. The evening was a memorable celebration, honoring the collective effort behind this project and showcasing the spirit of aloha through local cuisine, hula, live art, fire dancing, and more. Mahalo to all those who came out for the event!
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Rob Robinson has been leading the way as President of Springboard Hospitality, following the merger with Hotel Equities. From overseeing 50+ properties across Hawaiʻi and the Mainland, to shaping our culture and growth, his leadership continues to move Springboard forward. Congratulations again, Rob!
Rob’s got the wheel! Rob Robinson has officially been named President of Springboard Hospitality. After the Springboard + Hotel Equities merger (which we covered back in May), Ben Rafter stepped into the CEO role, and now Rob’s taking the reins on ops, growth, and culture. He’s been a steady hand in Springboard’s expansion, overseeing 50+ properties across Hawaiʻi and the continent. Now, it’s his ship to steer. Congrats Rob, well deserved! 👉 Want more hospitality leadership intel like this? Subscribe to Hawaiʻi Hotel Hui Insider → hawaiihotelhui.com #HawaiiHotels #LeadershipMoves #SpringboardHospitality #HotelManagement #HospitalityNews #HotelLeadership #RobRobinson #HotelEquities
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Congratulations to Cherise Lee Campbell on her feature in Manage HR Magazine! At Springboard Hospitality, we’re proud to see her vision for leading with empathy, intention, and joy recognized on a national stage. Through initiatives like our Culture Champion Club, Cherise is helping shape a workplace culture that truly matters.
Cherise Lee Campbell, Corporate Director of Talent Development & Culture, Springboard Hospitality Contributed an article "Lead with Love: Designing Cultures that Matter" “Culture isn’t a policy, it’s a living experience. When people feel seen, heard, and celebrated, workplaces become communities that inspire growth, purpose, and joy” says Cherise Lee Campbell. Read More : https://lnkd.in/gJXC8fJd #HumanCenteredLeadership #InclusiveWorkplace #TalentDevelopment #CultureChampion #EmployeeEngagement #WorkplaceWellness #CommunityDriven #LeadershipWithHeart
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We’re excited to announce two incredible executive opportunities with Springboard Hospitality, where you’ll join a talented team leading a diverse collection of independent lifestyle hotels — from the dreamy islands of Hawai‘i to the vibrant energy of New York. ▪️ Vice President of Revenue Management – Architect the strategies that unlock new revenue horizons and fuel portfolio-wide growth. https://lnkd.in/gQkBw2sU ▪️ Vice President of Marketing – Ignite bold brand stories and craft experiences that captivate guests and drive performance. https://lnkd.in/gsgUzPbE #SpringboardHospitality #LeadershipOpportunities #JoinOurTeam #RevenueManagement #Marketing
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Thank you, Condé Nast Traveler, for featuring Hotel Ziggy in your roundup of "The World’s Best Hotels for Music Lovers!" "If the Sunset Strip had a house band, Hotel Ziggy would be the frontman. Opened in April 2022, this 108-room boutique hotel leans hard into Los Angeles' rock ‘n’ roll legacy with a raw, rebellious edge: colorful street-art murals wrap the façade and pool courtyard, while the lobby is lined with vinyl." - Ashlea Halpern for Condé Nast Traveler Read the full article: https://ow.ly/LVfL50WJ4bx
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We're excited to have our team representing at this week's Hotel Data Conference (HDC), hosted by CoStar News Hotels (Hotel News Now). It's an honor to have both our CEO, Ben Rafter, and our Head of Marketing & Brand, Jason Pirock, speaking at the event — sharing insights and connecting with industry leaders. Looking forward to a great week of conversations and collaboration!
If you are heading to the Hotel Data Conference (HDC) hosted by CoStar News Hotels (Hotel News Now) next week, be sure to attend the opening general session, "First Take," on Thursday, August 7 at 8:30 AM CT. Our CEO Ben Rafter alongside other industry experts will provide valueable insights into current hotel performance trends and the economic big picture from every angle. Additionally, Jason Pirock, Head of Marketing & Brand, Springboard Hospitality will be discussing the post-pandemic rebound and notable shifts in hotel demand during the "Orchestrate Your Demand Mix" panel on Aug 7 at 10:15 AM. More details: https://lnkd.in/eNaSsBDN #HotelEquities #HE #ExcellenceInHospitality #HotelManagement
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Big congrats to Jason Pirock on being recognized as a true “masterclass in hospitality” — across both marketing and operations — by none other than Adam Mogelonsky. What a well-deserved compliment from one of the best. Such a great convo with Adam and Michael J. Goldrich on the Gain Momentum podcast — they cover everything from breaking down silos across teams to creating content strategies that actually move the needle. We highly recommend tuning in if you’re rethinking how your teams collaborate, how your content connects, or how your marketing can actually drive business results. Full episode here: https://lnkd.in/gWdm52kE #hospitality #hotelmarketing #GAINmomentum #hospitalityleadership #hoteliers #springboardhospitality
VP, Global Brand Marketing at OUTRIGGER Resorts & Hotels | Growth for Innovative Hospitality + Travel Brands
"A pure masterclass in #hospitality - both on the marketing side and the operation side." - Adam Mogelonsky Okay, now. What a compliment! Wow, we sure had some great conversation covering quite the spectrum of #hotelmarketing in today's environment. Huge thank you to Adam & Michael J. Goldrich for hosting me on the Growth Advisors International Network - GAIN #GAIN Momentum podcast. 𝙰̲ ̲𝚏̲𝚎̲𝚠̲ ̲𝚗̲𝚞̲𝚐̲𝚐̲𝚎̲𝚝̲𝚜̲:̲ ✅ Break down the silos. Take a commercial approach that looks at total property performance vs. evaluating by discipline. There's far too much interdependency. By looking at the same reporting together, speaking the same language together, analyzing together, strategizing together and being held accountable together, there's a higher success rate of moving the needle - 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿. 💡 Operations and F&B are just as much commercial as sales, revenue and marketing. ✅ A wholistic state of mind when it comes to your content strategy. Think omnichannel vs. a single channel when producing your assets. This creates consistency in your story-telling efforts wherever your brand shows up. ✅ Showing value beyond the booking engine. Educating the sales team on how marketing can drive leads, not just design collateral. Partnering with revenue on a more balanced and strategic approach to direct and OTA efforts. Reducing overhead by adopting AI tools that make us more efficient. I also had a chance to speak more about advising and working with Wanderland London on their mission to tap into the kids and teens segment to help #hoteliers drive ADR, drive loyalty and ultimately LTV. Have a listen: https://lnkd.in/gWdm52kE #brandbuilding #HotelBranding #HospitalityMarketing #dowhatyoulove
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Last week was an exciting one for the Green Lady Cocktail Room team! Several team members attended the Tales of the Cocktail Conference in New Orleans, representing Green Lady as a 2025 nominee for Best Hotel Bar – U.S. West. While we didn’t take home the award, it was an incredible experience to connect with industry leaders and celebrate with the cocktail community. Green Lady continues to draw attention both locally and nationally. Here are a few of our favorite recent features: • “Cool Honolulu Hotel Bars Even Locals Love” – HAWAII Magazine • “The Best Speakeasy Bar in Every State” – Tasting Table • “O‘ahu Travel Tips for Avoiding Tourists and Exploring Like a Local” – Los Angeles Times