Zendesk

This Halloween, a costume retailer saw a flood of last-minute orders and questions about delivery. #ZendeskAIAgents swooped in to handle routine inquiries, confirm orders, and update tracking — while human agents focused on the tricky, unexpected requests. Customers got their costumes on time, and the team avoided any spooky surprises. That’s the #ZendeskAI effect: http://zdsk.co/4oMRxz3

Knowledge isn’t just a support tool, it’s the engine powering modern service. In our Zendesk Insights blog, we share four practical tips for service leaders to unify scattered knowledge, empower AI, and deliver faster, smarter resolutions for both customers and employees. Learn how connecting and optimizing your knowledge can: • Give AI a single source of truth for accurate answers • Boost agent productivity and confidence • Enable seamless self-service experiences • Turn knowledge into a competitive advantage Stop letting fragmented info slow you down. Make knowledge work for your team, your AI, and your customers. Read the full guide: https://zdsk.co/4okzmRw

Build a help center for your customers and employees in minutes, not months. Knowledge Builder mines your ticket data to find common issues and auto-generates draft articles. Whether you’re starting fresh or giving your outdated knowledge base a reboot, Knowledge Builder gets you up and running fast. Review, tweak, and publish content that actually solves problems so your team spends less time repeating answers and more time delivering real support: http://zdsk.co/4oLeMJM

Voice remains the heart of great customer experiences — and now it’s smarter than ever. Even as digital channels expand, 65% of customers still reach out by phone. The problem? Outdated systems make every call harder than it should be. Our ebook, “Learn how to make voice your CX game changer,” reveals how AI is driving the future of voice interactions — empowering agents, speeding resolutions, and delivering the personalized, human service customers expect. See how leading brands are using Zendesk for Contact Center, powered by Amazon Connect, to close the modern voice gap and turn every call into a CX advantage: http://zdsk.co/4oJnBDR

A streaming service rolled out a spooky Halloween playlist and saw sign-ups spike overnight. #ZendeskAIAgents handled billing questions, password resets, and plan changes automatically, keeping customers happy without adding headcount. That’s the #ZendeskAI effect: http://zdsk.co/3J9osif

Why wait months for developers when you can build the app yourself — in minutes? Zendesk App Builder, built with Amazon Bedrock, lets anyone create custom apps using natural language prompts. No code. No waiting. Just outcomes. Discover how organizations like Trust Payments and Comcast are transforming service efficiency with AI-powered app creation. Read the full story on the Amazon Web Services (AWS) blog: http://zdsk.co/4oIHKdb

ICYMI: Zendesk has been named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center. To us, this is a recognition powered by our AI-first Resolution Platform, the only solution purpose-built for service. By uniting AI agents, copilots, and automation into one intelligent system, the Resolution Platform delivers 5 billion real resolutions every year, helping teams work smarter, move faster, and transform service from a cost center into a strategic lever for revenue and loyalty. It’s how businesses deliver better experiences for customers and employees alike. That’s what leadership in AI-powered service looks like: http://zdsk.co/3X0ui8K

See how PURE Insurance is scaling employee service across IT, HR, and other departments. Join us on November 12 for an exclusive digital event with a demo and live Q&A, featuring Ryan Easton, AVP, Head of Technical Support at PURE Insurance. Discover how PURE built a best-in-class support organization that boosts satisfaction, efficiency, and prepares for the future with #ZendeskAI: http://zdsk.co/4nqIwdJ

HR leaders everywhere are feeling the pressure to “do something with AI.” Here’s the truth: You don’t need to know it all. You just need the right strategy. Join Zendesk and HiBob's webinar, Transform, Don’t Replace, and learn how to use AI to elevate — not overhaul — your employee service: http://zdsk.co/3Ja4aFn

From AI Summit to your contact center: See AI-powered efficiency in action. Join us on November 13 to discover how Zendesk helps teams deliver faster, smarter service across every channel. ✔️ Automate voice and chat workflows for faster resolutions ✔️ Reduce costs and improve CSAT with smarter automation ✔️ Redefine contact center excellence ✔️ Live demos and Q&A Register now: http://zdsk.co/3WvisDn