Chief Client Officer

Chief Client Officer – Digital Assets (m/w/d)

Our client is a leading company in the digital asset industry, leveraging blockchain technology and decentralized solutions to transform financial services. With a strong commitment to innovation and excellence, the company provides tailored solutions for high-net-worth individuals (HNWIs) and institutional clients, offering an ambitious and forward-thinking environment. The company is MiCAR licensed and among the top 10 companies in the business line in Europe.

Location: Flexible within Europe (remote with travel requirements)

Compensation: Attractive and a performance-based component

Key Responsibilities

• Client Relationship Management: Build, maintain, and strengthen trusted relationships with HNWIs and institutional clients, acting as a strategic advisor for their financial goals.
• Department Leadership: Establish and lead a high-level client management function, including process development, team building, and strategic planning.
• Business Development: Identify cross-selling and upselling opportunities while ensuring a client-centric approach to foster long-term partnerships.
• Representation: Act as a company representative at industry events, conferences, and client meetings—both virtually and on-site.
• Data-Driven Performance: Monitor key client satisfaction metrics and develop strategies to enhance loyalty, retention, and service excellence.

Profile

• Extensive experience in customer relationship management, private banking, or asset management, with a focus on HNWIs or institutional clients.
• Strong knowledge of blockchain technologies, digital assets, and financial services.
• Excellent communication, negotiation, and interpersonal skills, paired with a strategic and entrepreneurial mindset.
• Proven track record in building and leading high-performing teams.
• Confident and engaging manner when interacting with clients both virtually and in person.
• Fluency in English; additional European languages are advantageous.

What the Company Offers

• A leadership position within an innovative and rapidly growing digital asset company.
• Attractive compensation package including performance-related bonuses.
• Flexible working arrangements, including remote options.
• Professional development opportunities in a dynamic and collaborative environment.
• Involvement in cutting-edge projects and exposure to leading industry experts.

Ciklo Talent welcomes your application. We are committed to equal opportunity and diversity. Join our client in shaping the future of digital assets across Europe.