Europe Service Operations Manager

Senior European Service Operations Manager

Location: Ideally based near a major semiconductor customer hub across, Germany, France or Italy

Reports to: VP, Global Service Operations

About the Company

Our client is a global leader in semiconductor processing equipment, serving some of the world’s most advanced foundries and IDMs. With ongoing innovation, the company continues to expand its European footprint - ensuring world-class support for major fab customers.

The Opportunity

This is a critical regional leadership role, overseeing service operations and a distributed team of field engineers and managers across Europe. You’ll be responsible for ensuring exceptional tool uptime, strong customer satisfaction, and a motivated, high-performing service organisation across a multi-country environment.

The successful candidate will combine technical credibility with genuine people leadership - someone who can connect, inspire, and unify a diverse European service team.

Key Responsibilities

• Lead and develop service operations across Europe, aligning local execution with global strategy.
• Manage and inspire a multi-national team across Germany, France, Italy, and wider Europe, fostering collaboration and accountability.
• Build strong, trusted relationships with fab managers and senior stakeholders at key customers.
• Drive operational excellence, service quality, and continuous improvement initiatives.
• Support the implementation of a newly established organisational structure and strengthen cohesion across regional teams.
• Provide clear direction, make confident decisions, and empower team members to take ownership.
• Collaborate cross-functionally with global service, product, and engineering teams.

What We’re Looking For

• 10+ years’ experience in service operations or field service management within semiconductor capital equipment.
• Proven record of leading and inspiring teams, not just managing them a true leader who earns trust and motivates through example.
• Strong customer-facing communication skills, confident engaging with senior fab stakeholders.
• Technically fluent, commercially astute, and capable of balancing performance, cost, and people development.
• A decisive, self-driven leader who can bring ideas forward, take initiative, and challenge constructively when needed.
• Comfortable working across diverse cultures, personalities, and expectations.
• Fluent in English; additional European languages preferred
• Willingness to travel across Europe.

What Makes This Role Special

This is not a “command-and-control” position; it’s for someone who leads through inspiration, trust, and genuine engagement. You will inherit a well-structured organisation and have the chance to build on a strong foundation laid by a respected predecessor.

You’ll play a visible, influential role in shaping how European service operations evolve and ensuring the team thrives throughout.