From the course: How to Learn a New Topic Quickly
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Apply your knowledge to solve real-world challenges
From the course: How to Learn a New Topic Quickly
Apply your knowledge to solve real-world challenges
I once asked a group of customer service reps who had just gone through a new hire training, “When did you feel like you got it?” Every one of them replied, “When I started taking calls.” Now, this was surprising. These learners went through three months of classroom training before ever taking a call. In other words, they talked about skills for three months, but didn't feel like they understood those skills until they started to perform them. Learning something new is great, but applying what you've learned is where the real magic happens. And the more hands-on experience you get, and the sooner you get it, the better. Let's talk about the best way to do this. To start, look for ways to practice your new knowledge, even if it's something small. You may not understand the entire process or tool, but poke around and see if you can do something. Maybe it's only one part of a process or one simple feature in a new tool. Once you get a feel for things, you can return to your lessons to…
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