From the course: How to Think Like a Consultant
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Ensure your solutions deliver results
From the course: How to Think Like a Consultant
Ensure your solutions deliver results
As consultants, you're often walking into a problem that needs to be solved. If you're doing it right, you're offering solutions that are tailored and aligned with your client. But how do you know if it worked? How will your client know it worked? The answer is metrics. Metrics are your way of tracking progress and measuring success. They tell a story with numbers. From customer satisfaction scores to product defect frequency rates and call center wait times, metrics reveal where the client stands now, pinpoint areas for improvement, and set targets. By measuring the current state, setting future targets like customer engagement indexes, and recommending solutions, you help close the gap and lead your client to success. But how do you decide which metrics? There's a four-step process to figure that out. Number one, identify what's really important. Metrics are the matchmakers between your solutions and business goals. So, pick metrics that do more than just reflect the problem and…
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