From the course: Introduction to Gen AI with Snowflake

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Analyzing customer support tickets

Analyzing customer support tickets - Snowflake Tutorial

From the course: Introduction to Gen AI with Snowflake

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Analyzing customer support tickets

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- Welcome back. In this video, you will explore the support tickets dataset and use Cortex LLM functions to analyze them. Sign into your Snowflake account if you're not already signed in. Navigate to the project tab on the left panel and select notebooks, and click on the fine-tuning Mistral 7B notebook, and select the start button at the top right to initiate the notebook session. Right after we start the notebook session, click on packages button and type Snowflake to install the Snowflake core package. This allows us to use Snowflake features, such as Snowpark and Cortex. Let's run the first cell in the notebook to import Snowpark context and Snowpark functions for exploration analysis. Next, let's select the database and schema where the data set is stored for the context. In the next cell, we are loading the support tickets from the support tickets table into a Snowpark dataframe. Looking at the data, we can see…

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