From the course: Mastering Communications as a Leader
Join today to access over 24,700 courses taught by industry experts.
Handling difficult questions
From the course: Mastering Communications as a Leader
Handling difficult questions
- One of my clients is a senior leadership team member of a large multinational. And he's pretty efficient at communicating. And he feels pretty accomplished. He's written a couple of books, but he said, "Gina, the hardest thing I have is, when I get a question that I wasn't expecting and I didn't prepare for it. What do I do in the moment?" I said, "Ha, power of three." Either park, pivot or unpack. Park is the first thing you can do when someone asks you a question you weren't expecting. You say, "That's a great question." "I really think that's important." "I think that I'm going to buy myself some time." What you're doing is you're parking with a line but you're not parking in a way that is indicating to the audience that you don't value the question. You can even use lines that are prepared. Like I said, "That's a great question." "That's really important." "We need to understand that a bit more." "Let me go…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.