"Webinar: How Retailers Can Use AI for Better Customer Service"

View profile for Brianne Fekete

Media Specialist at Networld Media Group

A free webinar, "The Future of Customer Trust: Responsible AI in CX Voice Channels," offers expert insight on how retailers can tap AI to handle customer calls, analyze voice interactions to drive better customer service a well as deter customer service agent burn out while driving higher agent retention in the call center environment. Mike Pappas, CEO and co-founder of Modulate, and John Walter, president of the Contact Center AI Association, draw from the CCAIA's principles of ethical AI use and Modulate's expertise analyzing tens of millions of hours of live voice conversations. The webinar discussion covers strategic frameworks and practical lessons learned that retail leaders can apply today. Modulate #RetailCustomerExperience Mike Pappas

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