When 25 million customers lose trust overnight, everything changes. Shanthi Shanmugam, former Group Product Manager, Customer Care at Robinhood, shares with Jason Shuman how the early 2021 GameStop incident, when Robinhood became “public enemy number one”, shaped her approach to building trust and intelligence into Casap. Catch their full conversation now. Link in the comments.
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      Robinhood's recent outage during the launch of GalaxyOne raises serious questions about user trust and platform reliability in the fast-evolving world of retail trading. As new tools and technologies emerge, the stability of trading platforms becomes crucial. This incident not only highlights the risks users face but also exposes the underlying tension between innovation and reliability. With the stakes higher than ever, how can platforms ensure they maintain user confidence while navigating this competitive landscape? Read more: https://lnkd.in/eQg2aB44 To view or add a comment, sign in 
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      Trust is the most valuable currency in finance and the easiest to lose. When GameStop happened, Robinhood lost trust with 25 million customers overnight... For Shanthi Shanmugam, who was leading product there, it was a wake-up call. She realized every bank, credit union, and fintech is chasing the same thing: → Earning the right to be your primary financial relationship. But when a customer says “this wasn’t me” ,and their bank can’t protect them quickly, that trust evaporates. That’s why she built Casap, a platform that helps banks instantly resolve disputes, identify fraud, and restore trust at scale. Today, they’re helping community banks cut fraud losses by 51% and close cases 5x faster. This episode dives deep into: 1. The GameStop moment that inspired Casap 2. Why “friction as a feature” is dead in fintech 3. How to scale trust and compliance with AI 4. The human side of AI in fraud detection 5. Building while being a new mom (and a force of nature) “The world that exists once I’ve achieved this mission is a world where trust is a given and fraud’s a fraction of what it is today.” Watch or listen to the full conversation at the link below #ChangeOrder #Fintech #AI #Trust #Leadership #Founders #Startups #BankingInnovation To view or add a comment, sign in 
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      🗣️ Robinhood ($HOOD) denies responsibility — "not us, we swear" Expect volatility as markets price reputational and regulatory risk; watch volume, options flow and any filings for directional cues. To view or add a comment, sign in 
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      Brokerage Boom Robinhood is expanding its user base quarter after quarter. With retail participation at record highs, $HOOD is capturing the momentum. #HOOD #RetailInvesting #Fintech To view or add a comment, sign in 
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      💥 Short selling is finally in the hands of retail traders. For years, institutions had the advantage of trading both sides of the market. Now, Robinhood is giving everyday investors the same ability. Cem Karsan sat down with Vlad Tenev, CEO of Robinhood, to talk about how this could reshape retail participation. 🎧 Listen here 👇️ 👇️ https://bit.ly/3IECRTh To view or add a comment, sign in 
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      💥 Short selling is finally in the hands of retail traders. For years, institutions had the advantage of trading both sides of the market. Now, Robinhood is giving everyday investors the same ability. Cem Karsan sat down with Vlad Tenev, CEO of Robinhood, to talk about how this could reshape retail participation. 🎧 Listen here 👇️ 👇️ https://bit.ly/3IECRTh To view or add a comment, sign in 
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      Markets opened to disruption this week as Robinhood experienced a widespread outage just as trading activity intensified. Users flooded social media, reporting they were unable to execute trades or access their accounts during the crucial market open - an especially critical time for short-term traders. Despite the surge in complaints, Robinhood’s official channels remained silent, offering no immediate explanation. As a result, the company’s stock (HOOD) dipped by about 1.25%. The timing of the outage coincided with Galaxy Digital's launch of GalaxyOne, a new retail trading platform directly competing with Robinhood. The incident raises fresh concerns about Robinhood’s infrastructure reliability - especially following a similar disruption involving Base chain in August. This situation underscores the critical need for end-to-end infrastructure monitoring in digital platforms using a solution like NIKSUN, particularly those operating in high-stakes financial markets. To maintain user trust and platform resilience, organizations must have complete visibility across their stack - network, applications, cloud infrastructure, endpoints, and databases. Real-time observability through logs, metrics, telemetry, and traffic flows allows teams to quickly identify, isolate, and resolve performance bottlenecks or failures. Without this unified view, outages can go undetected by internal teams while user impact spirals in real time. Proactive monitoring and rapid incident response aren’t just operational necessities - they’re now a competitive differentiator in the digital economy. Read more: https://lnkd.in/dTsbMs9T #outage #networkoutage #applicationoutage #appoutage #serviceoutage #infrastructuremonitoring #infrastructuremanagement #informationtechnology #IT #networkmonitoring #networkoperations #netops #networkoperationscenter #NOC #networkperformance #networkperformancemanagement #NPM #applicationperformancemanagement #APM #cloudmonitoring #cloudmanagement #cloudcomputing #cloudinfrastructure #SLA #dataanalytics #networkanalytics #networkvisibility #networkforensics #observability #packetcapture #fullpacketcapture #PCAP #FPC #SNMP #netflow #logmanagement #robinhood #trading #markets #stockmarkets #finance To view or add a comment, sign in 
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      Robinhood joining the S&P 500 isn’t about one company’s success. It's much more. This is a moment of immense significance for our industry. A foundational event that validates an entire technological lifecycle. Where some see an endpoint, we at Merchant Seven see this as the kickoff for the next decade of financial infrastructure. This is the moment modern trading technology becomes a permanent pillar of the market. We have been developing our own in-house research on the subject and are excited to share our deep thoughts about this enormous event for fintech. Find our research report here as a PDF. To view or add a comment, sign in 
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      Robinhood's platform is experiencing downtime, preventing users from accessing their accounts and trades. Ironically, the company's stock is up significantly today, highlighting a disconnect between the platform's functionality and its market performance. It's a reminder that market news doesn't always tell the full story. Can positive market trends overshadow platform accessibility issues? #Robinhood #StockMarket #Trading #Finance #Investment To view or add a comment, sign in 
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