How AI transforms customer service with Agentforce

If a brand calls you by name but still misses what you actually want, that’s not personalisation. That’s guesswork. And customers are done settling for it. For years, marketers have chased true 1:1 personalisation, but fragmented data, siloed tools, and one-size-fits-all campaigns kept it out of reach. Now, #AI, unified data, and real-time orchestration are making hyperpersonalisation not just possible, but scalable. In this CMSWire article, Priyank Parikh, Vice President, Customer Interaction Suite, and Ankur Jain, Global Head & Associate Vice President, AI Product and Solutions at Tata Communications, explain how marketers can move beyond fragmented campaigns to AI-driven systems that adapt in real time, orchestrate journeys dynamically, and deliver relevance at scale: https://okt.to/I4b85v #DigitalFabric #InteractionFabric

Ignoring AI adoption can cost you. Many companies resist implementing AI solutions. Here are reasons to rethink that stance: - AI increases efficiency in tasks. - Data analysis becomes faster. - Customer engagement improves through personalization. - Competing businesses leverage AI to enhance their offerings. Ask yourself: What opportunities are you missing? Embrace AI to stay relevant and thrive. What steps will you take to integrate AI? #AIAdoption #FutureofWork

📈 66% of small business owners say AI adoption is now essential to stay competitive. We just published a practical roadmap that shows how sales and marketing teams can actually use AI—no jargon, no chaos, just clear wins. From smarter lead scoring to 24/7 chatbots, here’s how to make AI your most loyal team member. Read the full piece 👉 https://lnkd.in/eRNa98vw #AIAdoption #SalesTech #SmallBusiness #MarketingAI

#AI is reshaping how we connect with customers. Companies winning today are those using it to elevate the customer experience. According to a new Forrester Consulting study commissioned by Akamai Technologies, some of the most important AI use cases are those tied to success with customer experience, including personalization and customer service resolution. Read the study to learn more about how companies are prioritizing using AI for CX. https://lnkd.in/g3xqPJ9z

The evolution of AI is transforming how businesses unlock the value of customer conversations. With Five9 AI Insights, organisations can now turn everyday interactions into meaningful intelligence - automatically measuring customer satisfaction, identifying trending topics, and capturing voice of the customer feedback directly from conversation transcripts. But that’s just the start. Five9 AI Insights uses generative AI to analyse conversations at scale and provide rich, actionable insights for CX leaders straight out of the box. Here’s what it delivers: ·      Automatically categorises calls by trending topics ·      Analyses the impact of contact drivers on customer experience ·      Surfaces generative AI–powered metrics like CSAT and CX scores ·      Introduces Spotlight for AI Insights, allowing teams to track bespoke KPIs across CX, sales, marketing, or product without complex configuration Simple, flexible, and powerful – Five9 AI Insights turns your contact centre into a genuine source of business intelligence. Watch the full video here: https://lnkd.in/euV9BPbJ #Five9 #AIInsights #CustomerExperience #ContactCentre #AI #CX #Analytics #VoiceOfTheCustomer #Automation #GenerativeAI #BabbleVoices #MyBabbeTake

Are you truly leveraging the power of AI and ML for your business? Many companies are still exploring the possibilities, but early adopters are already seeing significant gains in efficiency, customer satisfaction, and competitive advantage. From automating routine tasks to delivering personalized experiences, AI/ML is reshaping industries. We believe in making these powerful tools accessible and effective for every organization. What's your biggest curiosity about AI/ML's impact on your sector? #AI #MachineLearning #DigitalTransformation #BusinessGrowth #Datadesh

AI is transforming business growth, and the time to act is now. From everyday tools like Netflix and Google Maps to enterprise strategies, AI is no longer optional, it’s essential. Businesses are moving from tech-first to AI-first, with Generative AI driving a significant portion of the $3 trillion AI spend by 2027. Over the next three years, AI will reshape strategies, customer engagement, and growth outcomes. Vajra Global helps businesses adopt AI-first approaches that deliver measurable impact. Ready to turn AI into your growth advantage? Let’s talk. #AI #GenerativeAI #BusinessGrowth #AIinBusiness #VajraGlobal #Innovation #CXOLeadership

When Autonomy Turns Into Chaos💥 Vibe Coding trusted an AI agent to handle simple customer engagement. Instead, it wiped out their entire production database, burning $200,000 in damages. This isn’t just a glitch. It’s a wake-up call. So here’s the big question: Can we truly trust autonomous AI to run critical business operations? Or are we setting ourselves up for the next big fiasco? 🔗 Learn more at www.quantumcx.id #QuantumInsight #QuantumCX #AI #AIAutonomy #DigitalEthics #FutureOfWork

🚀 𝐓𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: 𝐀𝐈 + 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐇𝐮𝐛 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 The customer support landscape is evolving- and AI is leading the charge. In this episode, Brian Garvey and Jeff Kushmerek discuss how Service Hub and AI are transforming client conversations and redefining business models. 🔍 Key takeaways: 👉 The shift to per-resolution pricing models from platforms like Zendesk and Intercom 👉 How AI is enhancing efficiency, personalization, and scalability in support services 👉 Why AI-powered Service Hub is becoming a strategic growth driver for businesses 💡 The question isn’t if AI will transform support- it’s how fast you’ll adapt. #CustomerSupport #AI #ServiceHub #DigitalTransformation #Automation #Zendesk #Intercom #BusinessGrowth #HubSpot

How is your company harnessing AI to enhance customer interactions? In the rapidly evolving tech landscape, AI chatbots are proving to be game-changers for businesses. By enhancing customer retention through immediate and personalized interactions, AI chatbots not only boost satisfaction but also provide a compelling ROI that can't be overlooked. Explore how these innovative tools are transforming customer service and driving business success across industries. Is your business ready to harness the power of AI? Let's discuss! Read more: https://lnkd.in/dekhtGs9 From support to sales to education — see how AI chatbots can work for you at BotSync.net Link to the original post: https://lnkd.in/dekhtGs9