Microsoft supports UK innovation with PolyAI's AI-powered voice agents

View profile for Darren Hardman
Darren Hardman Darren Hardman is an Influencer

CEO of Microsoft UK & Ireland, CVP

Proud to see Microsoft supporting UK innovation with this story about Cambridge University spin-out, PolyAI. 🧠 Its naturalistic AI-powered voice agents – built on Microsoft Azure – are answering calls promptly and dealing effectively with routine queries for major brands around the world. 🌐 As PolyAI’s Michael Chen says: “If AI removes the repetitive, low-value tasks, you leave room for humans to build real careers in customer service.” 👏 This #AI is giving humans the freedom to do what humans do best – build lasting relationships based on empathy and trust. 🤲 Read more on this story here 👉 https://lnkd.in/eknGnMvV #CustomerService #VoiceAI #Innovation #CRM Nikola Mrkšić | Tsung-Hsien Wen | Pei-Hao (Eddy) Su | Damien Smith | Paul Veck | Steve Douthwaite

  • Woman answering customer call
Takeshi Numoto

Executive Vice President & Chief Marketing Officer at Microsoft

3mo

A good reminder that AI innovation isn’t just about building new tech— it’s about removing long-standing friction in how people and businesses connect. As more firms turn voice into a strategic channel, models like this one will challenge us to rethink how consistency, personalization, and responsiveness show up in every customer touchpoint. 

Guilherme Quelhos

Helping companies with Conversational AI, Contact Center and CX.

3mo

That's a great story how Microsoft and PolyAI are combining forces to change the Customer Service arena.

Pei-Hao (Eddy) Su

Co-founder @ PolyAI | Voice-first agents for enterprise automation

3mo

Darren Hardman I’ve long admired Microsoft’s innovation and strategic vision. Really excited with the partnership between Microsoft and PolyAI

Thanks for sharing, Darren

Excited to see this collaboration grow!

Arto Yeritsyan

CEO & Founder of Podcastle Inc. | Async | Advisor | Investor | ex-VPE at PicsArt

3mo

Really cool to see Microsoft teaming up with Cambridge talent to push the boundaries of what AI can do. With automation handling more routine stuff, it's exciting to think about how roles in customer service might evolve. What's your take on the next area AI might transform in this space?

Lauren Cheek

Business Development @ PolyAI | CX & AI | Destigmatizing OCD

3mo

Love this, Darren

Giacomo D'Ippolito

🌍 SaaS & AI Sales Specialist | Salesforce Platform | Driving +30% client acquisition & +20% revenue growth through digital transformation | #OpenToWork

3mo

Great to see how AI can empower people to focus on meaningful work and build stronger customer relationships. Inspiring example of innovation in action!

Yousaf Ali

Microsoft Partnership Consultant | GTM | Azure Marketplace | Co-sell

3mo

I believe voice AI is quietly revolutionizing how we experience customer service. DarrenFaster, smarter, and surprisingly more human.

Liubomir Lototskyi

Manufacturing & Defense Specialist | Multi-Project Focus | Project Overload & Priorities

3mo

Inspiring example of AI and people working hand in hand, freeing up time for real human connection 👏

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