Proud to see Microsoft supporting UK innovation with this story about Cambridge University spin-out, PolyAI. 🧠 Its naturalistic AI-powered voice agents – built on Microsoft Azure – are answering calls promptly and dealing effectively with routine queries for major brands around the world. 🌐 As PolyAI’s Michael Chen says: “If AI removes the repetitive, low-value tasks, you leave room for humans to build real careers in customer service.” 👏 This #AI is giving humans the freedom to do what humans do best – build lasting relationships based on empathy and trust. 🤲 Read more on this story here 👉 https://lnkd.in/eknGnMvV #CustomerService #VoiceAI #Innovation #CRM Nikola Mrkšić | Tsung-Hsien Wen | Pei-Hao (Eddy) Su | Damien Smith | Paul Veck | Steve Douthwaite
Darren Hardman I’ve long admired Microsoft’s innovation and strategic vision. Really excited with the partnership between Microsoft and PolyAI
Thanks for sharing, Darren
Excited to see this collaboration grow!
Really cool to see Microsoft teaming up with Cambridge talent to push the boundaries of what AI can do. With automation handling more routine stuff, it's exciting to think about how roles in customer service might evolve. What's your take on the next area AI might transform in this space?
Love this, Darren
Great to see how AI can empower people to focus on meaningful work and build stronger customer relationships. Inspiring example of innovation in action!
I believe voice AI is quietly revolutionizing how we experience customer service. DarrenFaster, smarter, and surprisingly more human.
Inspiring example of AI and people working hand in hand, freeing up time for real human connection 👏
Executive Vice President & Chief Marketing Officer at Microsoft
3moA good reminder that AI innovation isn’t just about building new tech— it’s about removing long-standing friction in how people and businesses connect. As more firms turn voice into a strategic channel, models like this one will challenge us to rethink how consistency, personalization, and responsiveness show up in every customer touchpoint.