🎥 Watch our video to discover how Lea, John and Bruce optimize the efficiency of #capitalintensive programs to ensure customer satisfaction. ✅ Deliver projects on time, on budget and on quality ✅ Reduce risks and implement preventive measures ✅ Solve issues with real-time collaboration All thanks to AI-driven virtual twin experiences on the #3DEXPERIENCE platform. 🌐

Professional Services play a crucial role in the customer life cycle ecosystem. Gainsight offers tools that facilitate a seamless integration of these services, enhancing the overall customer experience. For a detailed breakdown, check out the insights provided in the essential guide by Gainsight. https://lnkd.in/g7e-VzpK

Working with industry leaders has revealed five critical stages where customer relationships are won or lost: 🔧 Vehicle Design & Development - Where customer insights must drive every design decision, not just technical specifications 🏭 Manufacturing - Where processes need orchestration around customer impact, not just production targets 📈 Sales & Marketing - Where integrated intelligence delivers the right message at precisely the right moment 🚗 Purchase & Delivery - Where complex workflows either strengthen or undermine customer trust 🔄 Ownership & Experience - Where touchpoints transform into value-creation moments that generate ongoing revenue The manufacturers winning today aren't excelling at just one stage—they're connecting all five into seamless customer journeys. Each stage builds on the previous one, creating compound advantages that competitors can't easily replicate. Read more here: https://lnkd.in/g3TcebFq

Every data point in your vehicle travels a path. It’s collected, secured, cleaned, decoded, and shaped into something useful. In the Connected Cars ecosystem, that path leads to insights that support both the driver and the workshop. These insights improve service planning, reduce downtime, and increase customer satisfaction. Scroll through the guide to see how it works.

How can you get C-suite buy-in for CX? Stop talking about NPS and start talking about business growth. According to Jim Tincher CCXP, CEO and founder of Heart of the Customer, "While CX is talking about customer outcomes like NPS, CEOs want to hear about growth.” This powerful insight is a highlight from our Global State of CX report, which captured the global CX community’s perspective on the sector's future. ➡️Learn how to better communicate your CX value. Download the full report here: https://brnw.ch/21wWHBd

Identifying the ideal customer to inform about the new editing feature is crucial. Now that the editing feature is complete, knowing which enterprise client to contact is the next step. Determining if Sid should communicate this update or what potential obstacles might prevent this communication are key considerations for a smooth rollout and positive customer experience. #customercommunication #featureupdate #enterprisecustomer #editingtools

If you need five layers of approval to fix a broken customer process, you don’t have a CX problem—you have a decision-making problem. Speed isn’t optional; it’s the difference between a loyal customer and a LinkedIn rant. 📣

Our own Andy Mellors and Kathryn O'Brien share how the business is moving forward for our customers. At our recent stakeholder conference, we brought colleagues and partners together to focus on one goal: improving the customer journey. In this video, our MD Andy Mellors and our Director of Customer Experience Kathryn O'Brien speak about how, over the last 12 months, the business is moving forward and really putting the customer at the heart of every decision. We also hear from Vicky Osgood, who shares her take on how collaboration across the industry is already making a real difference for customers.

Dealership friction is still one of the biggest pain points in the automotive customer experience. Buyer wait times for test drives jumped 14 percentage points in 2024, with 55% of customers reporting a wait, creating frustration that hits satisfaction scores and aftersales revenue hard. Recent industry studies by CDK Global make it clear: Customer experience (CX) is no longer optional. Over half of dealers believe CX will drive growth, and up to 20% of customers say they’d switch OEMs if another brand delivered a better experience. But what does real CX improvement look like in practice? Platforms like Customer Alliance are showing measurable results: - +9 NPS points for dealer service - 26% fewer negative service reviews - 2 million reviews collected to help remove friction and close the feedback loop fast Every layer of the network, from dealership floor to national office, can now identify sticking points and act on them, thanks to real-time data and automated follow-ups. When poor CX can cut after-sales revenue by double digits, it’s time to move beyond measurement and into actionable customer experience. How is your team closing the feedback loop and removing friction from the customer journey? See how we can help: bit.ly/4gZZKNw #cx #AutomotiveCX #CustomerExpereince

Discover how contact center solutions can elevate your customer experience! 🛠️✨ Our latest blog post delves into the key strategies and technologies that optimize customer interactions, streamline communication, and enhance satisfaction. Don't miss out on these invaluable insights that can help your business thrive! Check it out now: https://lnkd.in/gkHiVsTW