How to meet customer expectations in the automotive industry

Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration.  https://lnkd.in/dGaGtxC4

Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers have evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration.  https://lnkd.in/gE_DKv9N

Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration.  https://lnkd.in/g7wDjMjt

Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration.  https://lnkd.in/gY2uEXWB

Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration.  https://lnkd.in/dnJYpKB9

Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration.  https://lnkd.in/gRhJaeiM

Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration.  https://lnkd.in/gJPUkxiK

Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration.  https://lnkd.in/gmWXUNaY

The next frontier of automotive revenue isn’t under the hood. It’s in the code. 📊 As software takes center stage, the automotive industry is moving toward new digital business models that create lasting value. In this report, we explore how this transformation will redefine customer experiences and long-term revenue streams. Explore what’s driving this shift: https://ibm.co/6044BKI9q

If you’re a manufacturer of configurable products, you’re probably feeling the squeeze. 🧃 Delivery timelines are getting shorter, products are becoming more complex, and customers still expect reliability. And that puts pressure on your margins. The answer isn’t choosing between one or the other when it comes to customer convenience and the ability to reliably fulfill an order. ⚖️ It’s bringing sales, engineering, and fulfillment together around a single source of truth, so every promise you make to a customer can be delivered without sacrificing profitability. That’s the power of the buyer-centric smart factory. 🏭 But what does that actually mean? 🔗 We break it down in a 5-minute read: https://lnkd.in/gNDfUthe