How to meet the expectations of your most active online customers

🚚💡 Let’s explore why delivery choice is absolutely vital to securing a sale. Did you know that a whopping 70% of customers will not place an order if they don’t trust the delivery provider? 😬 For argument’s sake, let’s say your checkout only offers one delivery option — it’s cheap 💷, fits your business model, but… it doesn’t have the best reputation with customers. Now let’s put some numbers to it 👇 📦 You have 5,000 website visits per day 💳 Average conversion rate: 2% 🛒 Average order value: £60 That’s 100 potential sales — worth £6,000 per day. But… if 30 of those customers dislike your chosen delivery partner, and 70% of them abandon their carts because they don’t trust that provider to deliver on time (or in one piece!) — that’s 21 lost orders. 💸 That’s £1,260 in missed revenue per day — or over £450,000 per year! 😱 By introducing a second or even third carrier, you immediately increase your chances of winning those customers back. Offering delivery choice isn’t just good CX — it’s smart business. Don’t let one simple oversight cost you a small fortune 💰 #eCommerce #DeliveryExperience #CustomerJourney #Logistics #RetailStrategy #LastMile #CX #ConversionRate #OnlineRetail #CarrierManagement

Returns are more complex than ever and they matter more than you think. In 2024, nearly $890 billion worth of retail purchases were projected to be returned, roughly 15% of total retail purchases. That’s not just a logistics challenge, it’s a customer experience challenge. Shoppers expect fast, frictionless returns, and businesses that deliver win loyalty and repeat sales. That’s where Happy Returns by UPS comes in: ✅ Box-free, label-free drop-offs at nearly 8,000 locations ✅ Instant refunds and exchanges for happier customers ✅ Streamlined reverse logistics that cut costs and boost efficiency Returns don’t have to be a headache. With the right partner, they can be a competitive advantage. #HappyReturns #ReverseLogistics #Returns

Considering Trevor Fenner's E-commerce Paradise for high ticket dropshipping? Someone with extensive e-commerce experience found the course surprisingly valuable. It's praised for its comprehensiveness, user-friendliness, and practical application. The course covers everything from customer relations to store management, proving useful for both beginners and experienced sellers. The speaker highlights time, money, and energy saved, plus the satisfaction of high-value orders. #ecommerce #dropshipping #highticket #onlinebusiness #digitalmarketing

Everyone’s obsessed with owning the “delivery experience.” But most brands are doing it wrong. They sign an exclusive deal with one delivery provider thinking it’ll make life easier. What it really does? Kills flexibility. Kills margins. Kills customer loyalty. Here’s the truth no one wants to admit: Relying on a single carrier is like building your house on one pillar. When that carrier misses a delivery, raises prices, or gets overloaded during peak season, you pay for it in lost orders and angry customers. The smartest retailers aren’t chasing exclusivity. They’re orchestrating. They use a multi-carrier strategy that routes every order dynamically, based on speed, cost, and reliability. They deliver faster. At lower cost. With a branded experience customers actually remember. This isn’t about outsourcing logistics. It’s about taking control of it. #FinalMile #DeliveryOrchestration #RetailInnovation #EcommerceStrategy #CustomerExperience

Bring loyalty back to your brand Over the past few years, merchants have traded brand loyalty for convenience. Marketplaces promised reach and instant demand, but at the cost of the customer relationship. When a shopper orders through a third party, it’s the marketplace they remember, not your brand. That’s where loyalty breaks. Nash helps merchants bring the customer back home, to your own digital front door. By orchestrating delivery across every carrier, Nash powers first-party fulfillment that’s just as fast, convenient, and reliable as any marketplace. It’s time to stop renting customers from someone else’s platform and start owning the experience again. Bring loyalty back to your brand.

Why would a retail merchant choose single-carrier exclusivity and third-party marketplaces over multi-carrier orchestration and their own first-party experience? It’s a question worth asking. Relying on one carrier or a marketplace might feel simple, but it often means: • Higher delivery costs • Limited coverage and flexibility • Losing the customer relationship to someone else’s platform Multi-carrier orchestration flips that script. It lets you use the best carrier for each order, control the customer journey end-to-end, and bring traffic back to your own site instead of sending it elsewhere. Your brand worked hard to earn those customers. Why give the experience away? #ecommerce #retailexperience #delivery #supplychain #finalmile

Holiday shopping season is here, and so are the headaches. But understanding retailer shipping and return policies can save you (and your customers) a lot of stress. Navigating Holiday Shipping & Returns: A CX Guide Major retailers have updated their policies for 2025. Know the extended return windows and shipping deadlines. This directly impacts customer satisfaction and support volume. Prepare your teams and empower your customers with clear information. #customerexperience #customersupport #cx #holidayseason #retail #shipping #returns #policy

Final mile delivery sounds simple. Customer clicks “buy.” Driver delivers the product. In reality, it’s chaos. Carriers miss ETAs. Store teams juggle curbside, ship-from-store, and returns. Customers expect real-time tracking and two-hour delivery windows. Costs keep climbing, and the final mile now makes up nearly 40% of total delivery costs. Many brands try to fix this by adding more carriers, but that only adds more systems, SLAs, and confusion. That’s why leading retailers use delivery orchestration to unify carriers, optimize routes, and bring real visibility to the final mile. Complexity isn’t the problem. Disconnection is. #FinalMile #DeliveryOrchestration #RetailInnovation #Ecommerce #Logistics

The Rise of LTL Shipping in the E-commerce Era 💡 Online shopping is booming and that means more small, frequent deliveries than ever before! 📦 That’s where LTL (Less-than-Truckload) shipping steps in, combining multiple small shipments in one truck to save time, money, and fuel. It’s smarter, greener, and made for today’s fast-moving world. 🌍✨ #LTLShipping #EcommerceGrowth #SmartLogistics #SupplyChain #Transportation #LogisticsMadeSimple #3pl #3plservices #WarehousingSolutions #warehouseoperations

LTL is more economical and environmentally sensitive way to move your small and medium size shipments. Today, brands can ship LTL with confidence and high visibility eliminating traditional risks. Low cost Real-Time Visibility for LTL pallets delivered by Printed Active Labels - our new Logistics PALs :) mitigates traditional risks of misplaced, lost, delayed or damaged shipments.