The next frontier of automotive revenue isn’t under the hood. It’s in the code. 📊 As software takes center stage, the automotive industry is moving toward new digital business models that create lasting value. In this report, we explore how this transformation will redefine customer experiences and long-term revenue streams. Explore what’s driving this shift: https://ibm.co/6044BKI9q
How software is transforming the automotive industry
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Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration. https://lnkd.in/gb-J9Bfy
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Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration. https://lnkd.in/gY2uEXWB
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Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers have evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration. https://lnkd.in/gE_DKv9N
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Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration. https://lnkd.in/dGaGtxC4
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Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration. https://lnkd.in/gJPUkxiK
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Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration. https://lnkd.in/g7wDjMjt
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Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration. https://lnkd.in/gRhJaeiM
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Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration. https://lnkd.in/dnJYpKB9
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Your customers' expectations just shifted again. Are you keeping up? Today's automotive customers don't think in stages—they think in experiences. They expect service history insights to inform vehicle recommendations, purchase preferences to streamline financing, and ownership data to personalize maintenance communications. But most manufacturers still deliver fragmented experiences because their systems mirror organizational charts, not customer journeys. The companies winning today ask: "How do customers experience our brand?" instead of "How do we organize our departments?" This shift is reshaping everything from design processes to aftermarket services. Leading manufacturers use integrated platforms to ensure ownership insights influence future model designs. The result? Products that meet real customer needs and customers who feel genuinely heard. Your customers evolved. Your expectations should too. Try solution finder to identify your biggest opportunities for integration. https://lnkd.in/gmWXUNaY
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🎥 Watch our video to discover how Paul and Alice improves the efficiency of the aftermarket service while boosting customer satisfaction. ✅ Accelerate decision-making process ✅ Reduce investigation time ✅ Capitalize on knowledge and know-how to improve customer fleet operations All thanks to AI-driven virtual twin experiences on the #3DEXPERIENCE platform. 🌐 👉 Learn more here: http://go.3ds.com/eJas
NETVIBES to Augment Technical Support Specialist & Customer Service Manager - Dassault Systèmes
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