How Conversational Intelligence Boosts Customer Experience

View profile for Iosif Faskiotis

Eliminate the Experience Gap | Medallia

Your customers are talking. Are you really listening? 👂 Surveys only scratch the surface, but customer conversations hold a treasure trove of insights. We surveyed CX and contact center leaders to uncover how conversational intelligence is shaping the future of customer experience and found: 📊 Where CI adoption is gaining traction 👥 Who’s using it—and what’s standing in their way 🚀 The role CI will play in driving smarter decisions and faster growth See the data behind how companies are turning conversations into smarter decisions, faster growth, and better CX.

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