Excited to join this panel in Madrid! 🚄 Looking forward to sharing insights and learning from the amazing panel on how AI can transform rail CX and discussing challenges and opportunities with fellow experts. Thanks Rail Live! All of this though is just because of the amazing work done by Jack G. Ravina Mutha Enterprise Bot in the rail space And looking forward to taking this to the next level.
Don’t miss the panel “Overcoming challenges in the implementation of conversational AI to enhance CX” on Thursday 27th November at our CX & Ticketing track with plenty of insights on customer experience! This panel will address how conversational AI can be a game-changer for the rail industry, focusing on both the opportunities and the practical challenges of its implementation. The discussion will cover key hurdles, such as ensuring data accuracy, managing language diversity, and integrating with legacy systems. We'll also explore how this technology can significantly improve the passenger experience through personalisation, enhanced booking support, and real-time disruption management. Finally, the panel will highlight best practices to ensure these solutions are accessible, secure, and designed for continuous improvement to meet evolving customer needs. Speakers: 🔸 Pranay Jain, Co-Founder and Chief Executive Officer, Enterprise Bot 🔸 Damien WATTEZ, Director of AI, SNCF Voyageurs 🔸 Devi Vijayakumar, Lead AI Engineer, SMRT Corporation Ltd 🔸 Moderator: Hayden Sutherland, Architect, Rail Delivery Group Panel sponsored by Enterprise Bot . Join us this November in Madrid as we dive into the future of rail and passenger experience. 📅 26th – 28th November | 📍 IFEMA MADRID Final sponsorship slots, enquire now ➡️ https://ow.ly/p28L50VNWjc Secure your place ahead of time, book free tickets 🎟️ https://ow.ly/wtaS50UpjaI 🔗 Explore our full agenda: https://ow.ly/7pCH50W2nKb #RailLiveMadrid #RailLive2025 #RailInnovation #RailTechnology #SustainableMobility #FutureOfTransport #CX #CustomerExperience #Ticketing
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2wPranay, thanks for sharing!