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Krisp’s Post

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Davit Baghdasaryan

1mo

At CCW Vegas, one thing was clear: the future of AI in customer experience is human-centered. The best leaders are thinking critically about how to use AI to support agents, improve service, and drive real results. Top takeaways: • AI is most effective when it helps people do their jobs better • Voice is still the most important channel for high-stakes conversations • Success depends on how you roll out AI—not just what tools you use • AI should be used at the right points in the customer journey • Too much automation can hurt customer trust From rollout strategies to voice-first innovations, I've recapped what stood out most—and what’s next for Voice AI. Read the full article 👉 https://lnkd.in/dZFH8nvw And stay tuned for the Voice AI podcast CCW series, launching next week! Jordan Zivoder James Bednar Sharang Sharma Everest Group Bryce Cressy 🚀 Nutun Justin Robbins

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Sekarang merasa. AI is here and there's a lot of uncertainty of ohh, AI is going to take my job, but really AI is here to help supplement, make agents more more efficient. Many forget that the customer contact function is richest source of information and insights. Every conversation is a data point. Empathy and human connection has always been a big part of the contact center experience. We love to hold on to this fact that empathy is this uniquely human thing and a I won't ever deliver empathies. Being under genuinely empathetic is worse than not being empathetic at all. I do think that AI is going to help us realize efficiency at scale. What I see in the market is that voice is becoming intelligent. Voice is becoming smart. When we talk about CX, we talk about a world that is human plus AI collaboration. If we can reduce as much friction for our humans as possible, make their lives easier, reduce admin because no one likes admin, then they will be happier, they will stay with us longer, and there will be more likely to give a really good customer service.

Lily Clifford, graphic

Rime CEO & Founder – AI Voices with Personality

1mo

Awesome video 🫡

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Krisp

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