Medallia’s Post

Great chicken. Great biscuits. Great partnerships. Church's Texas Chicken teamed up with Medallia and SMT to launch a new CX platform in just 90 days, and they’re already turning customer insights into smarter operations and even better experiences. Loved connecting with so many experience-focused leaders at the Church’s Texas Chicken 2025 Global Convention & Vendor Expo. Exciting things ahead for this iconic brand! CC: Luis de la Torre

  • 90 Days to Record-Breaking Guest Satisfaction
Eric Din

SVP of Global Alliances at Medallia | Venture Partner at NGVP | LP at Stage2 Capital

1w

Amazing story! Great job Marcelo Costa & the SMT team !

Proud to be part of this collaboration! It’s inspiring to see how Church's Texas Chicken’s Texas Chicken is leveraging CX insights to drive meaningful impact across operations and guest experiences. Exciting journey ahead. Congratulations to all teams involved! 👏 Luis de la Torre Julia Zimmermann Larissa Brancaglion Svitlana Muzychenko

Larissa Brancaglion

Sr. Enterprise Account Executive | B2B Sales | B2B SaaS

1w

Amazing results!! Thank you Medallia and Church's Texas Chicken for the partnership

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