Microsoft Dynamics 365 Community’s Post

Capricorn, Australasia’s largest automotive cooperative supporting 28,000+ members and driving $3.4B in annual sales, faced growing challenges with its legacy on-premises contact center, from dropped calls to slow performance and limited scalability. Capricorn’s #Dynamics365 #Contac Center solution is revolutionizing operations, and its impact will grow as the organization implements Dynamics 365 #CRM and #ERP solutions. Native communication between these systems will benefit not only call center agents but also area managers and risk managers who engage directly with members in the field. Read their customer story and celebrate their success with us. We are honored to welcome them to the #Dynamics365Community! https://lnkd.in/g7DuG-GW