Talkdesk deepens partnership with Salesforce, launches new features

Talkdesk has deepened strategic partnership with Salesforce. It highlights two of our product capabilities: Talkdesk for Service Cloud Voice and Talkdesk Embedded. Talkdesk for SCV seamlessly combines phone, digital channels, and CRM data within agents’ Service Cloud consoles. Talkdesk is now one of the first providers supporting unified routing in Service Cloud Voice, thus embedding our AI-powered voice directly into Service Cloud’s native routing engine. From the outset we have designed CXA to be easily accessible anywhere customer interactions are taking place. Today's announcement is another proof point of that vision. Please check it out: https://lnkd.in/gVtgvm-E

Talkdesk expands Salesforce partnership with deepened Talkdesk for Service Cloud Voice functionality - Press Releases | Talkdesk talkdesk.com

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Mohan Singh (GenAI Project, UCaaS,CCaaS,CPaaS)

Technical Consultant (AVAYA,Genesys Cloud ,VFC(Verba,Acqueon(Five9),TalkDesk,Zoom,Nice CXone,CISCO,Amazon Connect \Verint\Nice\Calabrio,Teams ,Oracle\AudioCode & Ribbon SBC ,Salesforce,JIRA ,MarketPlace and Control-M

Good to hear , thanks for sharing 👍

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Talkdesk

HUGE news for Service Cloud users! What an epic launch and partnership!

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