Launched AI-driven Customer Assist in Belgium, resolving 25% of queries without human intervention.

AI chatbots aren’t the future of business—they’re the present. From 24/7 customer support to driving sales and cutting costs, chatbots are redefining how businesses scale and serve. But the big question is: What’s next for AI chatbots in business? We break it down in our latest blog covering trends, benefits, and how future-ready companies are using AI assistants to stay ahead. Read here: https://lnkd.in/dE_PzWzc #AIChatbots #BusinessGrowth #ConversationalAI #FutureOfWork #CustomerExperience #DigitalTransformation #SkywindsSolutions #AIInBusiness

Swipe to learn how AI is changing customer experience ➡️ In this edition of our Ask OCTO column, our Office of the CTO explores how AI is fundamentally transforming customer experience through hyper-personalization, agents that empower human experts, and a necessary focus on data and user trust → https://goo.gle/4hbhmpW

AI sure is revolutionizing customer experience, but the journey isn’t just about shiny personalization and proactive service anymore, in today's world these are basics. To unlock true value ( i.e. not limited to POCs, Pilots, #MVP and the likes of experiental level stuff), leaders must confront real & tough challenges to deliver value * Implementation obstacles * Ethical dilemmas * Like CI/CD, CE/CI (Continuous Evaluation & Continuos Improvement) * Proof of real #ROI By design, enterprises should start building #AI strategies that deliver not only innovation, but also trust, transparency, and measurable impact in a sustainable fashion.

A must-read for every CX leader. The Google Cloud team has outlined a powerful new blueprint for how AI is transforming customer experience — built on three key pillars: 1️⃣ Hyper-personalization – creating truly individual conversations that go beyond generic responses. 2️⃣ Empowering human experts – enhancing agent performance and turning them into “super-agents.” 3️⃣ Trust and data integrity – ensuring every interaction is secure, transparent, and grounded in verifiable data. These principles deeply resonate with us at ConnectNow. They reflect the foundation of our AI-native platform, where we focus on: ✅ Elevating agents with our AI Copilot for intelligent, real-time assistance. ✅ Grounding every response in verified knowledge through RAG technology. ✅ Delivering enterprise-grade security and reliability across every touchpoint. Google Cloud has defined the vision. At ConnectNow, we’re making it real. #GoogleCloud #AI #CustomerExperience #DigitalTransformation #CX #SaaS #ConnectNow

A few thoughts from my colleagues on how AI is meaningfully and actively transforming the customer experience. This edition of our “Ask OCTO” column is also the first that includes commentary from Gemini as a co-author :) One of my favorite examples is how the Gemini Live API is being used by telcos to offer multimodal, immersive troubleshooting of at home WiFi. Just point your phone at your modem/router and it guides you through steps specific to your location, hardware and service plan. All without having to fill out any form or deal with a text only chatbot. Native app integration.

AI adoption is transforming how companies work, from reducing human errors to improving customer experiences. By automating repetitive processes, employees can focus on higher-value work, fuelling innovation, job satisfaction and helping businesses stay competitive in fast-paced markets. Is your company utilising AI yet? Learn more: https://heyor.ca/K0lhyr #AIDrivenInnovation #BusinessTransformation #CustomerExperience #EmployeeSatisfaction

🤔 Which 5 use cases are transforming Customer Service in with AI? With Agentforce for Service, routine tasks are automated, complex cases go straight to human experts, and customers receive support in their own language; anytime, anywhere. 💡 Our specialists Denise Daniela Volpe, Gabriel Brewer Pereira Freire, and Dr. Thiago Schmitz reveal the 5 scenarios where AI + human expertise deliver the biggest impact on efficiency, trust, and customer engagement. 📖 Read the full article to see how they work in real life https://lnkd.in/dqYgBsAM #Salesforce #AI #CustomerExperience #Agentforce #DigitalTransformation #Innovation #Allin #GlobalPartner Salesforce

The contact center revolution is knocking on our door! 🚪✨ Agentic AI isn’t just about ticking boxes or automating tasks. It’s about orchestrating smart, real-time decisions that actually move the needle. Imagine AI agents working behind the scenes, making calls on the fly to deliver top-notch customer service without you having to lift a finger. Pega and Forrester Research teamed up to break down how this workflow-powered AI is changing the game — and it’s pretty eye-opening. Curious? Dive into the on-demand webinar and see how the future of customer experience is unfolding right now. Watch here: https://lnkd.in/g8sU2hrG Let’s build for change® together — smarter, faster, and way more human. 💡🤖 #AgenticAI #CustomerExperience #CustomerServiceService

What does it take to switch gears from a bystander to an active commander in the AI revolution? This report accurately captures the voice of the AI champion in every org. Reaching the tipping point where you start to see economies of scale for AI rollouts will need a lot more grit and wherewithal in building emotionally intelligent agents.

Is the era of drop-down menus and legacy interfaces coming to an end? As shadow AI continues to grow, traditional UIs are being replaced by conversational tools that better match how real work gets done. This shift isn’t just about technology but about reshaping the employee and customer experience. Read more about how shadow AI is changing the future of work here: https://lnkd.in/eizStGDr #ShadowAI #Productivity #TeamATT #FutureOfWork