Onix Acquires UJET's Professional Services Unit, Boosts Google Cloud AI Capabilities

Verizon is building the future of customer care, one AI decision at a time. With a vision to become “the best applied AI company in the world,” Verizon partnered with Google Cloud to redesign its customer care. Project 624, the first step toward this ambition, utilizes AI-driven tools to enhance the services provided by human agents, upgrading the telecom giant’s customer experience platform and freeing up agents’ time significantly. Verizon Consumer Group’s CEO Sowmyanarayan Sampath shares the full story with BCG: https://on.bcg.com/47eAsa6

🚀 AI, FinOps, and Co-Sell: What’s Driving Partner Success in 2025? Over the past few months, I’ve seen our channel partners increasingly focused on: Leveraging AI to deliver smarter customer insights Optimizing cloud spend with FinOps best practices Driving revenue & growth through co-sell programs with partners The common thread? Partners that combine technology expertise with proactive customer engagement are winning. 💡 Question for my network: Which trend do you see making the biggest impact in your partner ecosystem for the rest of this year? Let’s share insights! #channelinsights #PartnerSuccess #CoSell #ChannelMarketing

After recently diving deep into agentic AI, I have been amazed by how quickly it is reshaping the SaaS ecosystem—autonomous agents are driving results without human prompts. Agentic AI empowers SaaS platforms to deliver smarter customer engagement, automate complex workflows, and transition from subscription models to true outcome-based value. Major players such as Salesforce Einstein Copilot, AWS, Google Cloud, OpenAI, Microsoft, Devin AI, and Aisera are leading this transformation. Businesses are already experiencing cost reductions of up to 80% and unprecedented operational speed. With Gartner forecasting that 70% of customer interactions will be led by AI agents by next year, agentic systems are becoming the fastest route to scalable innovation—making SaaS smarter, leaner, and more future-proof than ever. #AgenticAI #SaaS #AIagents #Innovation

With the rising demand for faster, more intelligent travel experiences, Vernost has reimagined how enterprises engage customers. By leveraging Amazon Web Services (AWS) services, we’ve built generative AI solutions that automate booking journeys, improve sales efficiency, and empower contact centers with real-time insights. The result: Measurable business impact today, and a scalable foundation for tomorrow’s travel and loyalty platforms. Read the full story here: https://lnkd.in/dESESScj Vernost X AWS: https://lnkd.in/dseRubnM Want to know more about Vernost? Get in touch with us at www.vernost.com #Vernost #AWSPartner #GenerativeAI #DigitalTransformation #TravelTech #LoyaltyInnovation #CustomerExperience #AIinTravel #SmartTravelSolutions #TechForGrowth #InnovationAtScale

Retail's next wave of innovation won't come from chasing the latest shiny AI tool, it will come from focused discipline. Slalom & Google Cloud outline in "The Future of Retail is AI-Powered", that success today depends on more than great technology. It takes a structured, scalable framework that aligns business value, data quality and organizational change. The goal isn't to prove AI works, it's to make it repeatable. How are you scaling AI beyond pilots in your organization? #googlecloud #retailtech #digitaltransformation

With ticket deflection rates hitting ~53%, organisations leveraging AI are seeing dramatic improvements in efficiency and customer satisfaction. The critical question is: are your current processes ready to harness this potential?
 At Tatva Cloud Services, we're helping businesses bridge the gap between traditional service management and AI-powered automation. To discover more about the key considerations for AI readiness, email us at:sales@tatvacloud.io or visit us online at: http://bit.ly/45QzYWQ


 #AI #ServiceManagement #DigitalTransformation #TatvaCloudServices #Freshservice #ITSM #TechLeadership #AIIntegrationSkills #FreshworksUncomplicates

Excited to share that IntelePeer has partnered with Waterfield Technologies to help shape the future of customer experience! By combining IntelePeer’s conversational AI platform with Waterfield’s enterprise reach, we’re empowering businesses to deploy agentic AI, automate revenue-driving tasks, and modernize operations across on-prem, cloud, and hybrid environments. This partnership is all about helping organizations streamline processes, improve satisfaction, and unlock new opportunities for growth. 🔗 Learn more: https://bit.ly/45JXRke

What happens when you bring together 1800 innovators from around the world to explore intelligent agents? From over 320 unique agents created during the event only nine projects made it to the final round. Some of the big ideas include: ✅AI in Action: From aerospace to retail, agentic AI systems are streamlining workflows—validating requirements, optimizing procurement, and automating supply chains. ✅Smarter Decisions: AI-driven analytics power real-time insights across industries—enhancing promotions, improving customer support, and enabling proactive fixes. ✅Effortless Automation: Intelligent assistants simplify IT tasks, public services, and healthcare check-ins boosting efficiency and reducing manual load. I'm eager to see customers impact as part of our broader agentic AI strategy with Google Cloud. Check out more from the hackathon here: https://lnkd.in/gQwaBtaD #AgenticAI  #AIHackathon #BusinessTransformation

What happens when you bring together 1800 innovators from around the world to explore intelligent agents? From over 320 unique agents created during the event only nine projects made it to the final round. Some of the big ideas include: ✅AI in Action: From aerospace to retail, agentic AI systems are streamlining workflows—validating requirements, optimizing procurement, and automating supply chains. ✅Smarter Decisions: AI-driven analytics power real-time insights across industries—enhancing promotions, improving customer support, and enabling proactive fixes. ✅Effortless Automation: Intelligent assistants simplify IT tasks, public services, and healthcare check-ins boosting efficiency and reducing manual load. I'm eager to see customers impact as part of our broader agentic AI strategy with Google Cloud. Check out more from the hackathon here: https://lnkd.in/gnjCMHjA #AgenticAI  #AIHackathon #BusinessTransformation

Tech is not the problem. The real challenges for large enterprises? Finding business value. Creating appropriate user experiences. Driving change management and adoption. Saurabh Gupta from GPTfy and Rohit Bhalla from Cloud Ingenious see it constantly - enterprises evolve so fast they don't know if they're doing the right things. Flexible AI architecture helps. But user adoption is at the heart of success. What's blocking AI adoption more: technology or people? #EnterpriseAI #ChangeManagement #DigitalTransformation #GPTfy