How to improve telco CX with a universal cart

Nayax has been named the preferred cashless payments provider for ChargeSmart EV. This partnership will expand the deployment of Nayax VPOS Touch card readers across thousands of new DC fast chargers in the U.S., while enabling a seamless omnichannel payment experience through ChargeSmart’s app using our eCommerce SDK. The collaboration delivers a unified, reliable, and user-friendly payment solution, enhancing convenience for both EV drivers and operators. Read the full release here >> https://hubs.li/Q03MW2vx0 ___ #Nayax #NayaxInnovation #NayaxPayments #NayaxSolutions #NayaxTech

Very excited to announce our strategic partnership with Nayax, a key step forward in scaling ChargeSmart EV’s network. ⚡️ This collaboration enables seamless, secure payment technology across our expanding portfolio—supporting our mission to deliver intelligent, user-centric infrastructure at scale. With strategic partners like Nayax and a focused, efficient team behind the scenes, ChargeSmart EV is positioned for rapid expansion across multiple markets. #ChargeSmartEV #Nayax #EVCharging #Infrastructure #Innovation #Growth #CleanEnergy #InvestInTheFuture

The Future of Payments is Omnichannel Customers today don’t think in channels — they think in experiences. They start browsing on mobile, switch to desktop to compare, and end up paying via QR, card, or crypto. If your payment system can’t keep up, you’re losing customers before checkout. Omnichannel payments unify all touchpoints — POS, web, app, and social — under one engine. At PAYCLY, we believe in “one dashboard, infinite possibilities.” That’s the real power of modern payment infrastructure. #Omnichannel #PAYCLY #DigitalPayments #FintechInnovation

Retail is going through one of its biggest shifts in decades. Shoppers today expect: 🛒 Personalized experiences 📦 Faster deliveries 📲 Seamless mobile engagement On the other side, industry leaders are dealing with: 👉 Rising operational costs 👉 Complex supply chains 👉 Pressure to stay ahead in a competitive market This gap is where AI-powered mobile applications are starting to make a difference. They promise to bring together customer delight and operational efficiency — but the journey isn’t always straightforward.   Here’s what I’ve been hearing in conversations with retail leaders: 👉 Some see AI as the key to hyper-personalization and loyalty building. 👉 Others believe the bigger win lies in inventory planning, cost control, and efficiency.   Both perspectives are valid — but striking the right balance is the real challenge.   💭 I’m curious: As an industry leader, where do you see AI-powered mobile apps creating the biggest value for retail — in customer experience (personalization, engagement, loyalty) OR on operational efficiency (inventory, supply chain, cost savings)? Would love to hear your perspective. DM me to talk, or Reach me at veena.wadhwani@c-metric.com #RetailInnovation #SmartRetail #RetailTech #EcommerceSolutions #Omnichannel #MobileApps #AIinRetail

Fee compression won’t stop. Rollovers are surging toward $1T+ a year. And SECURE 2.0 is adding millions of digital-native participants who expect fintech-grade UX. Mid-market recordkeepers don’t need a risky core rebuild to compete. A Unified Participant Portal on top of existing systems can: • Keep assets in-house with seamless rollovers • Lift NPS and adoption with Silent Login & mobile-first journeys • Ship features 2–3× faster, with governance and compliance built-in Ready to see how this works in your stack? Visit the landing and download the One-Pager: https://lnkd.in/dybX2dAX #eGrocery #RetailTech #DigitalCommerce #CustomerExperience #SuperApp #UnifiedCommerce #Omnichannel #MobileCommerce #RetailInnovation #FoodTech #Loyalty #CX #GroceryRetail #DigitalTransformation

The most overlooked CX metric in retail? Consistency across channels.  Today, the journey starts anywhere A scroll on Instagram. A chatbot interaction. A mobile app click. A pickup in-store. A return via mail. Every step matters. That’s why retail leaders are investing in omnichannel mystery shopping. Which goes way beyond checking how clean the store is or if the greeter said “hello.” So, here’s what a modern omnichannel shop can cover: 🔹 Browse on web or app 🔹 Use live chat or AI bot 🔹 Purchase online 🔹 Call customer service 🔹 Engage via social 🔹 Pick up curbside or in-store 🔹 Return an item 🔹 Use rewards or coupons 🔹 Ask about availability or hours The goal? -To follow the entire experience as one connected flow. -Surface the gaps no spreadsheet or dashboard ever shows. -Spot where the brand promise breaks, before the customer walks away. It’s the closest thing to seeing your experience exactly as your customer does.

Are you still bolting on a Wishlist app here, a Digital Wallet app there, and a CDP over in the corner to tie to together bits of data for the marketing team to weaponise - while your poor customer has to create yet another 'account' to use one of these new features? As the pendulum swings back towards simplification and consolidation, it's vital that a small number of fully-featured and deeply integrated platforms are at the core of your brand's operational foundations. Does anything that happens in store (other than a purchase) still get lost? Do store staff even care (or have the tools) to help solve this? Do customers get a receipt for the TIME they spend with your brand, or only their MONEY? Here's 10 omnichannel customer experiences and use cases that brands could consolidate - reducing cost of ownership and complexity for their teams, while increasing actual utility and usefulness for customers every day when they shop. Which one is at the top of your brand's hitlist to introduce or integrate.

Today's customers expect a seamless payment experience. But managing multiple payment channels, providers, and systems is a logistical nightmare for businesses. That's where Paymentus comes in. It's not just about accepting payments—it's about creating a unified, convenient, and intuitive experience for your customers. With a single platform for all channels (from digital wallets to cash at retail), Paymentus makes paying a bill effortless, which means happier customers and a healthier bottom line. #CustomerExperience #PaymentSolutions #Omnichannel #Paymentus #BusinessEfficiency

Building on previous week's post, this week a spotlight on how WightFibre's omnichannel strategy elevates CX by fusing smart tech—like the Plume-powered app—with trusted, locally-driven service, delivering a seamless and reliable experience from signup to everyday use. #WightFibre #CX #Telecom #AI #Community