Australian hospitals rewarded for improving patient experience

View profile for Rachel David

CEO of Private Healthcare Australia | Accomplished Business and Political Strategist | Business Leader | Expert in Federal Government Regulation | Health Policy Advocate | Corporate Affairs Specialist | Board Director

It’s encouraging to see private hospitals being financially rewarded for making meaningful improvements to the patient experience.   Today’s announcement from the Australian Health Service Alliance is a great example of how our competitive hospital contracting system is incentivising quality of care, rather than just volume of patients over time.   By incorporating value-based healthcare measures into hospital performance evaluations, patients are placed at the centre, and providers gain clearer insights into where they’re doing well and where they can improve.   As part of AHSA’s initiative, some hospitals have introduced tangible changes to improve their patient’s care, such as:   - Personalised pre-admission processes - Enhanced communication during and after hospital stays - Collaboration with consumer advisory committees to bring the patient voice directly into service design.   We’ve long championed the importance of value-based care, to create safer, more productive incentives in healthcare so it’s fantastic to see this in action. Congratulations to Andrew Sando and the AHSA team.   Learn more: https://lnkd.in/gYggacgR

Julie Adams, OAM, GAICD

Co-Director @ View Health chemo@home | Innovating Home-Based Cancer Care

1mo

I would welcome this approach with View Health chemo@home. Our NPS is consistently over 90, and we have had an active review program for improving services based on patient feedback for the best part of a decade. In fact, our whole service is based on improving the patient experience compared with hospital admissions. I look forwarded to being rewarded, by AHSA, for the value based healthcare we provide.

Like
Reply
Urvashnee Singh

Medical Director and Founder, Esus Centre, Masters of Global Healthcare Leadership

3w

Postive changes indeed Rachel David, but what are AHSA and other private health funds doing to develop other payment models like bundle payments, which is a pivotal pillar of the VBHC model? As long as per diem rates still operate as the dominant payment model, we will never be able to reduce unnecessary hospital stays and interventions.

Like
Reply
Robert Lippiatt

Strategic Business and Innovation Advisor and Futurist

1mo

Well done AHSA.

Like
Reply
See more comments

To view or add a comment, sign in

Explore content categories