AI systems are not a magic bullet.

View profile for Rohit D.

Chief AI Exec | CDO | Lloyds Banking Group | Board Member | Ex-Amazon, Accenture

AI systems are not a magic bullet. This is because models can hallucinate in real-world scenarios, and achieving reliable performance requires careful consideration and extensive effort. In critical systems like self-driving cars, hallucinations can lead to life-threatening errors, such as perceiving nonexistent objects (e.g., a dog on the road) and causing accidents by reacting unnecessarily. At Lloyds Banking Group, we have 200+ use cases in our backlog. Our AI strategy is to deploy and test with the right guardrails and learning frameworks in place, so we can iterate quickly. The new world of generative AI is uncharted territory for most organisations, and we aim to be frontrunners. Show a bias for action: deploy fast, test, learn, fine-tune, iterate, and repeat. Your first MVP is version 0.001; the real work begins only after deploying something into production — with real customers, real data, and real systems integration. Ranil Boteju Martyn Atkinson Amit Thawani Suzanne Ellison Richard Bates Angharad Williams Magdalena Lis, PhD Scott McGarry Trystan Davies Joseph Soule Victor Weigler Ramy Rasmy Gabra Nataliya Tkachenko, PhD Karen Rossi Peter Crouch (Photo credit: Google Gemini 2.0 Flash)

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Rohit D. Your point on hallucinations is especially relevant, as it underscores why robust guardrails and constant monitoring are essential for trustworthy AI systems. We cannot afford hallucinations in certain industries such as automotive, healthcare and finance. And I agree fully, with first-hand experience, going from MVP to production is a totally different setup and engagement with real data and real customer who undoubtedly changes your MVP views. Deploy fast and continuous monitor is essential. I wonder with the vast number of use cases in your backlog, how LBG priorities these days?

Manoj Kulwal

Chief Risk & AI Officer. Enabling operational risk management professionals to monitor and manage emerging operational risks (including AI risks), best practices, and loss events.

8mo

The pace of upgrades to the underlying GenAI models is another key consideration. Major model providers are providing significantly enhanced features every 3-4 months. Learning these new features, testing them and incorporating in use cases under development & use cases already in production is also a key aspect of overall AI deployment initiatives. The pace and frequency is unprecedented compared to previous technology cycles.

Atiqul Basher

PhD candidate at Henley Business School | Trainer, Researcher and Auditor focusing on Artificial Intelligence , Human Resources Management and Organisation Behaviour

8mo

I appreciate your thoughts on the importance of strong safeguards. From my banking experience, I know that when dealing with people's money, any new technology must have minimal risk. The recent Bitcoin hack highlights why security is crucial. As a concerned stakeholder, I’d love to understand: 1. How does Lloyds Bank communicate its data usage policies to stakeholders? 2. How do these safeguards ensure confidence in your AI application while preventing data leaks?

Dr. Faisal Kamiran

AI Transformation Leader | Turning Data into $B Outcomes for Governments & Global Enterprises | Forbes-Recognized Entrepreneur

8mo

Well-articulated, Rohit. AI’s true challenge isn’t just deployment, it’s continuous refinement. Guardrails and iteration are key to balancing innovation with reliability in high-stakes environments.

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Pam Willoughby

Lab Product Owner helping colleagues thrive at work

8mo

Test and learn is a difficult concept for those who strive for perfection. And progress over perfection is even more alien in the HR space. But love the bold way we have embraced Gen AI for HR in LBG. From prototype to MVP truly has been the start of a journey. But we are on our way..!

Ravi Kant

Solutions specialist @ upGrad

8mo

With given capabilities of AI it is fast and easy to get MVP done however takes a lot to make it prodution ready. So many use cases come up in production for which MVP isn’t just ready. Having proper guardrails and monitoring is important when dealing with someone else’s health, finance and career.

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