Why Companies Need Soft Skills Too

Effective people management involves striking a balance between skills and attitude. While skills can be developed through training, attitude is often a more ingrained trait. For Employee 1, providing training and development opportunities can help bridge the skills gap, and their good attitude will likely make them receptive to learning. For Employee 2, addressing the attitude issue is crucial. A performance improvement plan, coaching, or mentoring might help. However, if the attitude persists, it may be a sign of a deeper issue, and termination might be necessary to protect the team's morale and productivity. A robust hiring process can indeed help identify candidates with the right attitude and values. This might include behavioral interviews, reference checks, and cultural fit assessments. Some strategies for managing employees with attitude issues include: 1. Clear communication of expectations 2. Regular feedback and coaching 3. Setting goals and consequences 4. Leading by example 5. Fostering a positive work culture What approaches have you found effective in managing employees with attitude issues? #PeopleManagement #Leadership #HR #Management #EmployeeEngagement #Teamwork #Productivity #WorkCulture #Hiring #TalentManagement #PerformanceImprovement #Coaching #Mentoring #Feedback #Communication #right_attitude

💭 HR isn’t just a title — it’s how you show up as a person. Lately, I’ve been reflecting on something simple yet powerful — communication and emotional intelligence are not just “HR skills.” They’re human skills. 🌱 We often meet amazing professionals who are technically strong, process-driven, and great on paper — but somewhere, the art of listening patiently, understanding context, and responding with empathy gets lost. The truth is, how we communicate and handle emotions outside the cubicle often says more about us than what we do inside it. Whether we’re managing teams, building culture, or just having everyday conversations — our tone, our ability to listen, and our respect for others define who we are far beyond our designations. ✨ Takeaway: HR doesn’t stop at office doors — it lives in how we treat people, every day. 🤍 #HumanResources #Leadership #EmotionalIntelligence #Communication #Empathy #ProfessionalGrowth #MindsetMatters

A Smarter Way to Disagree To nurture positive disagreements, companies should encourage employees to adjust their actions during disputes. Research shows that focusing on verbal expressions is crucial since language can be observed by others. Workers should adopt strategies like showing interest in different perspectives, summarizing colleagues' viewpoints, highlighting shared interests, and softening assertions. Sharing personal anecdotes can also build trust. Organizations can train staff to improve verbal skills, use technology for feedback, and promote those who handle disagreements well. Leaders should model appropriate behavior. https://lnkd.in/dmuAnD95 #ExecutiveCoach #HR #Communication

📘 Week 2: Building Effective Communication Skills Last week in the National HR Mentorship Program, we explored the foundations of Leadership and Personal Effectiveness; how self-awareness, emotional intelligence, and strategic thinking shape impactful HR professionals. This week, we shift gears to a skill that underpins every great leader: Effective Communication. Whether you're resolving conflict, delivering feedback, or building culture, communication is your most powerful tool. Here's what we covered: 🔹 Core Concepts Communication is intentional, two-way, and essential for connection. It spans verbal, non-verbal, written, and digital forms. 🔹 Key Skills Master the 5 C’s: Be Concise, Clear, Correct, Complete, and Compassionate. 🔹 Etiquette Essentials Adapt your style across professional, personal, digital, and cross-cultural contexts. Respect, empathy, and clarity are non-negotiable. 🔹 Tools That Empower Use platforms like Zoom, Slack, Google Docs, CRMs, and translation tools to communicate effectively across teams and borders. 🔹 Feedback That Builds We explored the SBI and BOOST models to deliver feedback that’s timely, specific, and growth-oriented. Focus on behavior, not personality. 🔹 Final Takeaway Great communication isn’t just about speaking it’s about listening, adapting, and connecting with purpose. As we wrap up Week 2 of the National HR Mentorship Program, I want to extend my sincere gratitude to the HR Certification Centre and our inspiring facilitator (Ann-Bertha Adjartey , SPHRi , MBA) for curating such a rich and impactful session. #HRMentorship #Week2 #EffectiveCommunication #LeadershipDevelopment #SoftSkills #FeedbackMatters #HRExcellence #ProfessionalGrowth

Attention Human Resources Professionals: Workplace communication isn’t your problem. Most companies spend thousands teaching managers how to communicate effectively, but here’s the issue: Communication is a two way street and the most crucial part of it isn't what you think. Research says that 82% of working Americans listen just to respond and Managers are told to “be better communicators,” but no one teaches them how to: Regulate emotions before responding Create safety so employees will speak honestly Ask questions that uncover root issues and the most important one... Slow down enough to understand Seeking to understand requires empathy discipline, not just learning different communication styles or techniques. Granted those help with delivery; However, understanding builds trust, increases psychological safety, and turns “communication problems” into co-created solutions. It's empathy in action People don’t follow titles; they follow leaders who make them feel accepted and connected. If your organization is ready to go beyond “communication training” and develop leadership behavior that people trust, reach out to me! Thoughts? Message me for a free 15-minute company needs consultation #LeadershipDevelopment #HR #ManagerTraining #learninganddevelopment #humanresources #hiring #traininganddevelopment #workculture #companyculture #hrconsulting #leadershipdevelopment #corporatetraining

"WE DO NOT HAVE WIFI, WE TALK TO EACH OTHER!" This brilliant quote recently caught my eye immediately sparking thoughts on its profound relevance to the HR field-the career path I wanna pursue. In our increasingly digital workplaces it is easy to get caught up in the convenience of emails, Slack messages and virtual meetings yet this sign serves as a powerful reminder of something fundamental: the irreplaceable value of genuine human connection and direct communication. As someone who is passionate about becoming an HR professional I believe our future role is to champion a culture that elevates the quality of communication over its sheer volume, actively facilitating those vital face to face dialogues that are the bedrock of psychological safety and trust. By prioritizing and training managers to master the art of conversation, not just delegation, we can better gauge the true pulse of the employee experience, ensuring people feel genuinely heard and understood. Ultimately, in an era defined by overwhelming digital connectivity, the most successful organizations will be those that recognize and nurture the fundamental power of one human talking to another . It is the core of a vibrant culture, effective teamwork and sustainable organizational growth. #HRAspirant #FutureHR #Communication #WorkplaceCulture #EmployeeExperience #Leadership #HumanResources

In every organization, skills get you in, but behaviour helps you grow. No matter how talented an employee is, their attitude, emotional intelligence, and approach towards teamwork define the true culture of a company. For HR professionals, behaviour isn’t just a soft skill — it’s a strategic tool. HR sets the tone for communication, conflict resolution, and collaboration. The way HR handles people directly reflects and shapes the company’s values. 💡 Why it matters: -Behaviour shapes the work culture and team dynamics. -It builds trust, respect, and collaboration. -Positive behaviour leads to higher motivation and employee retention. -It builds brand reputation — internally and externally. 💼 How HR can lead by example: Model Empathy: Listen actively before responding. Promote a Positive Culture: Reward not just performance, but professionalism. Encourage Feedback: Constructive conversations prevent bigger conflicts. Train Continuously: Behavioural training isn’t a one-time activity — it’s a mindset. In the end, HR isn’t just managing people — they’re shaping human behaviour at work. Because when behaviour aligns with values, the entire company thrives. 🌱 #HumanResources #BehaviourMatters #WorkCulture #Leadership #EmployeeEngagement #HRLeadership #Teamwork #PositiveWorkplace

In my role as Head of HR Planning, I’ve learned that every workplace, no matter how collaborative, experiences moments of disagreement. Different perspectives, diverse backgrounds, and high ambitions often lead to differing opinions, and that’s perfectly natural. But what truly defines an organization is how we navigate those moments. Early in my career, I used to see conflict as something to avoid. Now, I see it as an opportunity, to listen more deeply, to understand what truly matters to people, and to find common ground. Effective conflict management isn’t about deciding who’s right, it’s about ensuring everyone feels heard, respected, and valued. In HR, we often serve as the bridge between perspectives, turning tension into teamwork, and misunderstanding into mutual respect. When handled with empathy, clarity, and fairness, conflict becomes a catalyst for growth, innovation, and stronger collaboration. The key is not to silence the disagreement, but to guide it toward constructive dialogue and shared solutions. Because at the end of the day, an organization grows not when everyone agrees, but when everyone feels safe to speak and confident to move forward together. #ConflictManagement #Leadership #HR #EmotionalIntelligence #Teamwork #WorkplaceCulture #Communication

Rethinking Difficult Conversations in HR Difficult conversations are part of every HR professional’s job — but how we approach them defines the difference between damage control and development. Whether it’s performance feedback, a policy violation, or a behavioral concern, these moments test our ability to balance empathy with accountability. Here’s what I’ve learned: 1️⃣ Prepare with intention. Gather facts, understand context, and remove emotion from the delivery — but not from your tone. 2️⃣ Lead with humanity. Employees remember how you made them feel more than what you said. Show respect, even when delivering hard truths. 3️⃣ Stay grounded in purpose. The goal isn’t punishment — it’s clarity, growth, and alignment with the values of the organization. 4️⃣ Follow through. Accountability doesn’t end with the meeting. Support and coaching afterward can transform a tough talk into a turning point. HR isn’t just about policies — it’s about people. And sometimes, the most meaningful work happens across the most uncomfortable table. #HumanResources #Leadership #Communication #WorkplaceCulture #EmpathyAtWork

💬 Open Communication — The Heart of Every Organization Over the years in HR, one thing I’ve realized is that communication isn’t just a process — it’s the pulse of an organization. When people feel heard, valued, and respected, their connection with the workplace deepens. As HR professionals, it’s our responsibility to keep that channel open — to listen, to understand, and to ensure every voice matters. 🔹 Open communication builds trust. 🔹 Trust drives motivation. 🔹 Motivation strengthens retention. HR plays a vital role in making this happen — by creating safe spaces for dialogue, encouraging feedback, and building bridges between employees and leadership. An organization grows not just with strategy, but with conversations that matter. Let’s continue fostering a culture where people speak freely, share openly, and grow together. 🌱 #HR #HumanResources #Communication #EmployeeEngagement #Trust #PeopleAndCulture #Retention #Leadership #HRLeadership #PeopleAndCulture #EmployeeEngagement #OpenCommunication #WorkCulture #LeadershipDevelopment #HigherEducation #UniversityHR #AcademicLeadership #CampusCulture #EducationManagement #CareerGrowth #ProfessionalDevelopment #WorkplaceWellbeing #FutureOfWork