5 ways to lose customers (without realizing it): 1. Ask for feedback months after the problem has already happened. 2. Run NPS surveys once a quarter (then ignore them). 3. Collect feedback without seeing how users actually interact with your product. 4. Act on incomplete data. 5. Assume silence means satisfaction. Silence is actually much worse than bad feedback. In fact, only 1 in 26 customers voice their complaints, and the rest churn quietly. Luckily, Sprig Feedback and Always-On Replays let you continuously understand user feedback and behavior. These tools give you ongoing visibility into real-time sentiment and behavior across the user journey. Sprig AI then highlights patterns, flags issues, and surfaces opportunities so that you can focus on the signal, not the noise. Together, Feedback and Always-On Replays form an early warning system for your product experience. Think of it like maintaining a home. Would you rather discover a leak when your ceiling caves in or spot the pressure building in your pipes before it bursts? Instead of reacting too late, Sprig gives you that early warning. So you can: → Catch friction before customers churn → Understand what users were doing before they left feedback → Fix issues before they escalate Your users shouldn’t have to file a ticket for you to know something’s wrong. Book a personalized demo via the link in our bio to see how Sprig helps you retain more customers.
