How to Build an End-User Satisfaction Program | SysAid posted on the topic | LinkedIn

LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Learn more in our Cookie Policy.

Select Accept to consent or Reject to decline non-essential cookies for this use. You can update your choices at any time in your settings.

View organization page for SysAid

46,249 followers

1mo

🎯 Think your IT team knows what users want? They might think so, but the data often says otherwise. Join our CCO, Francis Li, for a live webinar on how to build a real end-user satisfaction program, not just another survey, but a strategy that drives results. What we’ll cover: ✅ The biggest missteps IT teams make with feedback ✅ How to build a structured, actionable program ✅ Quick wins to boost satisfaction and show value fast 💡 If improving end-user experience is on your roadmap, you don’t want to miss this. https://lnkd.in/dGdu2aNa

1 Comment

Transcript

Hi there. I'm Francis Lee, Cici's Chief Customer Officer. If you've ever wondered why there's a gap sometimes between the Slas that your team measures and the noise that you may hear from some of your end users or constituents or customers, then join us. On July 22nd. We'll have a webinar where myself and my team will talk about how we built a true customer experience program inside that really set up listening posts so that we got early indication of when there might be an issue. Now while no service team is perfect, we're really happy if the results that we've driven and would like to share any insights we have with you. Hope to see you there.

Avi Kedmi, graphic

Riding the Agentic Wave - CEO at SysAid

1mo

Exciting 🔥

To view or add a comment, sign in

SysAid

46,249 followers

View Profile Connect

More from this author

Explore content categories