🔍 Welcome back to our AI Agent Corner. Meet the AI Triage Agent – your new go-to for fast, ITIL-aligned incident handling. It uses LLM reasoning to auto-update categories, urgency, priority, and assignments based on your rules. It processes new tickets in order or can triage a specific one using the serviceRecordId. All changes are logged with clear triage notes using SysAid’s APIs. 💡 Use it to: • Auto-triage new incidents • Set priorities by ITIL standards • Assign tickets to the right staff More AI agents coming soon 👀
