The rise of AI isn’t just transforming technology - it’s redefining how people learn, grow, and perform at work. When Deutsche Telekom saw the chance to upskill its workforce and gain a competitive edge, it turned to our QuantumBlack, AI by McKinsey team. Together, we built a digital learning and coaching engine that personalizes training for each service agent, turning inconsistency into measurable performance gains. The result? A more capable, confident frontline, improved customer experience, and a culture of continuous learning that scales with the business. This is what human-centered AI looks like in action. Read the full case study here: https://mck.co/3Ju5rqJ #AIbyMcKinsey #AI #DigitalTransformation
McKinsey Digital
IT Services and IT Consulting
McKinsey Digital delivers transformation with digital and analytics, new business building, and core tech modernization
About us
We drive transformation and build businesses by bringing together the capabilities needed to help organizations grow and thrive in the digital age. We help our clients: > Harness the power of data and artificial intelligence > Modernize core technology, and capitalize on new technology > Optimize and automate operations > Fuel digital growth > Create stunning digital experiences > Build digital talent and culture Folllow our insights: Digital transformation - #McKinseyonDigital Cloud - #McKinseyonCloud AI - #McKinseyonAI IoT - #McKinseyonIoT Tech Talent - #McKinseyonTechTalent Design - #McKinseyonDesign
- Website
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https://www.mckinsey.com/business-functions/digital-mckinsey/how-we-help-clients
External link for McKinsey Digital
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- New York
- Specialties
- Experience Design, Data Engineering, Web & Mobile Development, Marketing Operations & Technology, Digital Prototyping, Platform Architecture, Capability Building, Digital Transformation, information technology, Analytics & Artificial Intelligence, Infrastructure & Cloud, Enterprise Agility, and Cybersecurity
Updates
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It’s been a packed and inspiring few days on the ground in Orlando at the Gartner IT Symposium/Xpo. We kicked things off with a session led by Oana Cheta and Rahul Shahani on how to move past failure and unlock true value from technology. True productivity gains come not from layering tech onto old processes, but from fundamentally reimagining business operations through innovation. Aamer Baig and James Kaplan then took the stage with insights from our latest research, which outlines six imperatives for tech leaders in the agentic age. They explored how leading organizations are redefining the relationship between business and technology strategies, including: - From enabling existing processes → to reshaping business strategy alongside the C-suite. - From limited business-technology engagement → to relentless collaboration. - From siloed technology operations → to systems thinking and connected execution. If you’re still at #GartnerSYM, stop by booth #227 to connect with our experts. Let’s talk about how to turn your technology investments into engines of sustained value and growth. https://mck.co/48J19Ge #GartnerSYM #McKinseyDigital #McKinseyOperations #McKinseyTechnology #CIO #AI #Innovation #DigitalTransformation
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A new conversation in enterprise technology is long overdue: What does real transformation look like, and why are so few companies achieving it at scale? To find out, we spoke with more than 100 technology leaders across industries. Their insights, combined with our experience advising global enterprise teams, revealed six imperatives that define how technology can truly deliver business value. We’re launching these findings at the Gartner Symposium/Xpo this week - exploring what separates digital leaders from those still chasing transformation. Swipe to see the six imperatives, and how they can reshape your organization. Read the full report here: https://lnkd.in/eZJitreC #McKinseyTechnology #AIbyMcKinsey #GartnerSYM #DigitalTransformation #EnterpriseTechnology
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We’re in Orlando this week for Gartner IT Symposium/Xpo 2025, and it’s already off to a strong start. As technology continues to evolve at pace, we’re meeting with leaders to explore how organizations can turn digital and AI investments into meaningful business outcomes, accelerating growth, boosting productivity, and building long-term resilience. Stop by and see us at Booth #227. We’re looking forward to the conversations ahead. Stay tuned as we share more from the event! #GartnerSYM #McKinseyDigital #DigitalTransformation #AI
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In AI we trust, or do we? 🤔 In a piece for Fortune, Senior Partner Erik Roth shared his insights on how generative AI adoption can be driven by trust. With fewer than 10% of gen AI use cases making it past the pilot stage, Erik argues that the key lies in turning this experimentation into common practice, while recognizing the risks and finding ways to combat them. Generative AI has the potential to completely change how companies operate and how people work. Building confidence in the technology can ultimately be key in driving organization-wide, bottom-line impact. Read more on the four fundamental kinds of trust to create committed builders: https://lnkd.in/g_G2WaYG #GenAI #AIbyMcKinsey
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The future of IT isn’t on the horizon — it’s here. We’ll be in Orlando for the Gartner IT Symposium/Xpo 2025 (October 20–23, Orlando) to explore how organizations can extract real value from their technology investments — driving productivity, accelerating speed to market, and unlocking new growth opportunities. Don’t miss your chance to be part of the dialogue shaping technology’s next chapter. 👉 https://mck.co/3IXelgi #McKinseyDigital #AIbyMcKinsey #GartnerSYM #DigitalTransformation
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As AI, robotics, and emerging technologies become central to core processes, the demands on energy and computing infrastructure are growing exponentially. In our annual technology trends outlook, we highlighted 13 key trends that businesses must adopt to stay ahead in today’s digital world. McKinsey partners Lareina Yee, Sven Smit, and Roger Roberts joined Global Editorial Director Lucia Rahilly on The McKinsey Podcast to share their insights on these trends, digital innovation, implementation, infrastructure, and building trust. Which trend do you see shaping your industry the most? Share your thoughts below 👇 #McKinseyDigital #AIbyMcKinsey #TechTrends
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Only one week to go until Gartner IT Symposium/Xpo in Orlando! Across the three-day event, our experts will lead sessions exploring how to maximize technology’s value, enhance productivity, and open new paths to growth. Join partners Oana Cheta, Rahul Shahani, and James Kaplan as they share how today’s CIOs are driving enterprise growth through operational excellence — including how one leader tripled their organization’s value through three transformative shifts. Explore more here: https://lnkd.in/eny6irTk #McKinseyDigital #AIbyMcKinsey #GartnerSYM
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We’ve spent the past year putting agentic AI to the test - building, experimenting, and learning first hand. 🤖 Some organizations are already seeing meaningful productivity gains, while others are still figuring out how to make these new systems truly work for them. From our own experience and what we’re seeing across the marketplace, six clear lessons have emerged: 1. Start with the work, not the tool: Redesign tasks to make the most of AI 📝 2. Use agents where they make sense: Not every job needs agents, pick the right ones 👨🏻💻 3. Train and review AI like a team member: Give AI clear roles and regular feedback 🦾 4. Set rules and checks: Guardrails help AI stay safe and reliable ⚠️ 5. Reuse what works: Reuse agents for common tasks, saves time and effort ⏳ 6. People still matter: Design work so humans and AI can work well together 🤝 How is your business adapting to the agentic AI era? Read more: https://mck.co/4o7vZN8 #AgenticAI #DigitalTransformation
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That’s a wrap on our Digital Summits across Africa. 🎬 In Cape Town, leaders came together to explore how AI is transforming industries, from experimentation to scaled impact. Conversations centered on unlocking the potential of generative AI, building trust and governance frameworks, and fostering a culture of innovation across the continent. In Egypt, we convened over 150 senior leaders from business, government, and global institutions to discuss how the country’s young, tech-driven workforce and dynamic private sector can accelerate digital transformation and position Egypt as a regional hub for innovation. The energy, ambition, and collaboration we saw throughout both Summits made one thing clear: this is just the beginning. We look forward to continuing the dialogue — and to seeing how digital and AI will shape Africa’s growth story in the years ahead. #McKinseyDigital #DigitalSummits #AIbyMcKinsey #Innovation #Africa #Egypt #DigitalTransformation
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