Chapter 11 – Managing Phone Systems in Microsoft Teams
- A. True
Explanation: Auto attendants' settings include a place to type a message rather than upload a recording. This typed text is then read aloud.
- B, D, and E: You'll create a call queue assigned to a resource account and assign a service number to it.
Explanation: All three (call queue assigned to a resource account with a service number) are required to solve the scenario.
- B. Call park policy
Explanation: Call park is the process of placing a call on hold so that it can be transferred to other users.
- C. Calling policy
Explanation: Calling policies can include a setting for busy on busy that could provide a busy tone...