Qt Support
The Qt Support team, working closely with R&D, is here to help you solve technical challenges with all Qt Group’s products and solutions, and use the best practices for your needs.
Already a Customer?
If you are already Qt Group’s customer and have a question about your licenses, payment or account, please contact us through the web portal;
Submit your Support Requests via your Qt Account Support Center.
Qt Support Is Here for You
If you need an extra boost, we can quickly become an extension of your team, ensuring your business has all the strategic support it needs. Together we can create great user experiences for your customers.
Maximize Speed and Productivity
Get on the fast track with the effective support of Qt experts’ in-depth knowledge and experience.
Strategically Plan Upgrades
Stay up-to-date with the latest releases on Qt Group’s products, including new patches and features.
Reduce Total Cost of Ownership
Enable quicker time-to-resolution and reduce resource consumption, making sure you control your costs.
Reduce Technical and Security Risks
Get advice on the best practices for your particular needs through all phases of your development lifecycle.
Pick Your Preferred Support Level
Get the level of support that suits your needs with the Qt Support service packages, from simpler installation questions to high-priority services.
Standard Support
Standard level of help and support related to given products, included in most commercial licenses.
Premium Support
An upgraded level of support for customers looking for priority service for given products.
Install Support
Help on installation of Qt Development products for certain lightweight license holders.
Using a Version that Has Reached its End-of-Support?
You can continue to get support with Extended Support.
Standard Support
Standard Support provides a standard level of help and support related to given Qt offering.
Included in the Standard Support
- Support on installation and product use
- Updates and fixes for supported releases
- License transfer and recovery support
- 24/7 access to Qt Account Support Center
- Bug fixes with standard priority (within reasonable efforts)
- Two-business-day response time
There are some details to note depending on which product you use.
Qt Framework & Development Tools
Standard Support is included in the Commercial Qt licenses with the following exceptions:
- Educational and Qt AD Professional licenses are excluded and get Install Support instead
- Qt for Small Business includes max. 5 support tickets/year
To note:
- Support is included on Qt APIs, functions, methods, and programming techniques, and on updates and patching for the supported releases.
- License transfer and recovery support is included per the license agreement.
- For embedded and MCU platforms, support is included for pre-built images for Tier 1 devices.
- Code analysis and debugging is included for minimal reproducer applications.
Quality Assurance Tools
Standard Support is included in all license types for the Squish, Coco and Test Center products.
Help and support is included on using these products in the intended ways, as well as on software updates and fixes for the supported releases.
Premium Support
Premium Support provides an upgraded level of support for customers looking for priority service.
Included in the Premium Support
All Standard Support features, PLUS:
- Dedicated Qt Support Engineer
- Bug fixes within reasonable efforts with the highest priority
- One-business-day response time
- Best effort support for related 3rd party software
- Remote desktop assistance and troubleshooting
There are some details to note depending on which product you use.
Qt Framework & Development Tools
Premium Support is available upon request for customers with Commercial Qt licenses.
To note:
- Full application code analysis and debugging is included.
- For embedded and MCU platforms, support for pre-built images for Tier 2 devices and source builds of pre-built images for Tier 1 and Tier 2 devices is included.
Quality Assurance Tools
Premium Support is available upon request for Squish, Coco and Test Center customers.
To note:
- Full automation code analysis and debugging is included.
Qt Professional Services for Additional Needs
To expand what is offered under Qt Support, such as support with your specific environment and hardware, we provide tailored services. Contact Qt Professional Services to discuss a bespoke project to support with this.
Extended Support
Extended Support can be purchased as an annual subscription to continue to get Standard Support for most Qt Group’s products for versions that have reached their end of support.
Included in the Standard Support
Support on installation and product use, including:
- Access to support systems
- Ability to create support tickets
- Ability to get answers on supported releases
- Max. 5 hours of work per ticket
Specific to a product version. Can be combined with Premium Support.
The Extended Support is purchased for a specific product version or release (such as for Qt 5.15)
The service level includes max. 5 hours of work per ticket:
- This typically solves 90% of cases
- Additional hours can be purchased separately
Qt Framework & Development Tools
Extended Support can be coupled up with the Extended Security Maintenance subscription service, to continue to get critical security patches for a specific Qt Framework release after its end-of-support date. This can be expanded to your defined environment as a Premium Security Maintenance subscription.
To note:
- Support is included on Qt APIs, functions, methods, and programming techniques, and on updates and patching for the supported releases.
- License transfer and recovery support is included per the license agreement.
- For embedded and MCU platforms, support is included for pre-built images for Tier 1 devices.
- Code analysis and debugging is included for minimal reproducer applications.
Install Support
Qt Framework & Development Tools
Install Support provides the holders of certain lightweight Qt licenses help on questions related to installing Qt Framework, Qt Creator, Qt Design Studio, and other Qt Development products, on supported development platforms.
The included lightweight licenses are:
- Qt for Application Development Professional
- Qt Educational Licenses
Note! Most Commercial Qt licenses, however, include the more comprehensive Standard Support.