NEW PROCESS FOR SUBMITTING SUPPORTING DOCUMENTS
FOR UK SETTLEMENT VISA APPLICATIONS
This change relates only to applications made in locations where TLScontact is UKVI’s Commercial Partner.
These can be found here.
If you are applying for a settlement visa, there are now three options available for you to submit your
supporting documents:
Option1: Self Service (Free of Charge)
You can self-upload supporting documents using eSolo at no additional cost, through following these
steps:
Complete your Visa Application Form on GOV.UK.
Prepare your supporting documents according to the list of documents mentioned in GOV.UK
Checklist.
Proceed to Appointment Booking on TLScontact appointment booking platform and choose a Self
Service Appointment.
Follow the guidance in your confirmation email to Self-upload your supporting documents. This
must be completed before attending your booked appointment at our Visa Application Centre.
Further guidance on how to use eSolo Web and Mobile App, as well as Supporting Documents Official
Guide can be found under the DOWNLOADS section here.
Option 2: Settlement Assisted Service in the UK (Chargeable)
Service is currently suspended due to COVID-19 impact.
For added convenience to the Sponsors and representatives of Settlement Visa Customers residing in the
UK, TLScontact introduced a dedicated Assisted Scanning Settlement service based in London since
24/06/2019.
If you wish to use this service, at an additional cost (*), please follow the below process:
Complete you Visa Application Form on GOV.UK.
Prepare your supporting evidence according to the list of documents mentioned in GOV.UK
Checklist.
Proceed to Appointment Booking on TLScontact appointment booking platform and choose an
Assisted Service Appointment.
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Choose Assisted Scanning Settlement Service (Standard or Priority)* and complete payment step.
Send your supporting documents with proof of payment and GOV.uk checklist (necessary for
linking the documents to your visa application) by Postal Route Only to the following address:
TLScontact UK Settlement Scanning Hub,
Exhibition House, Suite 18, Ground Floor,
Addison Bridge Pl, London W14 8XP.
Supporting documents can be sent to this address by the applicant, the sponsor, or representatives.
*Standard Settlement Scanning Service: £75 (+VAT) per application, supporting documents will be scanned
within 5 working days from receipt of the documents at the scanning hub.
*Priority Settlement Scanning Service £100 (+VAT) per application, documents will be scanned within 24
hours from receipt of documents at the scanning hub.
Option 3: Settlement Assisted Service in Visa Application Centre (Chargeable):
For an additional cost*, this service is available in all our Visa Application Centres. If you wish to use this
service, please follow the below process:
Complete you Visa Application Form on GOV.UK.
Prepare your supporting evidence according to the list of documents mentioned in GOV.UK
Checklist.
Proceed to Appointment Booking on TLScontact appointment booking platform and choose an
Assisted Service Appointment.
Choose Assisted Scanning Settlement Service and complete payment step
Simply bring your documents with you to our Visa Application Centre, on the day of your
appointment.
*Cost (£75 +VAT) Exchange rates apply
*VAT amount will vary – depending on the Visa Application Centre you are applying from. Please check
the final amount displayed in your basket before checkout
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How to prepare your documents?
Important:
You are strongly advised to submit supporting documents as listed in your personalised document
checklist and any specified documents required for the category in which you are applying:
ONLY clear, A4 colour photocopies of your supporting documents will be accepted
DO NOT send originals, as TLScontact is not liable for any loss or damage.
Where the documents are not specified, you are advised to consider submitting the following:
A copy of your sponsor’s passport highlighting any visas or endorsements that demonstrate that
they have travelled to visit you or demonstrate that you have travelled together.
Documents supporting your sponsor’s employment, income and savings for the specified period.
This should include a letter from your sponsor’s employer, payslips, tax certificates and banks
statements. Where applicable, you should include documents supporting your sponsor’s self-
employment and business banks statements. These should be separated and arranged in
chronological order. Evidence of your employment, savings and education will normally only be
required if you are relying on these to meet the financial or other requirements.
Documents demonstrating your sponsor’s accommodation in the UK.
Documents supporting your relationship such as a marriage certificate or birth certificate. Other
documents can include photographs from your wedding and/or a range of other photographs
supporting your relationship over a period of time. You are strongly advised to submit no more
than a total of 10 photographs.
Important:
Wedding albums, USB and DVDs will NOT be accepted. If you wish to submit copies of chat
history, you are strongly advised to submit no more than 10 A4 pages of chat. The chat history
should demonstrate your relationship over a period of time. Please note that if you choose to
submit more than 10 photos and 10 A4 pages of chat history then only a random selection of
these documents will be scanned.
Documents such as money transfer receipts should only be submitted if you are relying on these
to meet a specific requirement.
Documents such as phone cards, greeting cards, wedding invitations, wedding receipts and
newspaper clippings are of little evidential value and you are discouraged from submitting
these. These documents will not be scanned.
You are free to submit any other document that may support your application. However, you
should consider their value and relevance to the category in which you are applying.
Copyright © 2020 TLScontact, A Teleperformance Company
Please Remember that:
Documents must not be stapled.
Only A4 colour photocopied documents will be accepted at the scanning hub in the UK.
DO NOT send original documents as TLScontact is not liable for any loss or damage.
All coloured originals or documents with photographic ID, must be colour copied.
All black and white originals must be photocopied in grey scale format (documents might not be
legible, otherwise, and this might impact the outcome of your visa application).
Failure to provide this information in the required order and format may result in a delay to the
assessment of the application.
Copyright © 2020 TLScontact, A Teleperformance Company
